Patient Service Representative - Wound Care

Join an award-winning team of dedicated professionals committed to our core values of quality, compassion and community! St. Mary's Medical Center, a member of Prime Healthcare, offers incredible opportunities to expand your horizons and be part of a community dedicated to making a difference.

St. Mary's Medical Center, a 2020 Watson Health Top 100 Hospital, is a faith-based, 146-bed acute care hospital providing a wide range of services, including 24-hour Emergency Department, Joint and Spine Institute, Surgical Services and outpatient services. St. Mary's Medical Center has provided high-quality compassionate care to the residents of Blue Springs and Eastern Jackson County for more than 30 years. St. Mary's, one of Kansas City's best kept secrets, offers patients the best of both worlds--a warm, caring environment, close to home, providing the wide range of services and expertise typically found in much larger facilities.

Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf

The Patient Service Representative (1) Interviews the patient or his/her representative to obtain identifying and basic demographics to prep for upcoming visits (2) Schedules patients in their clinic and assists with scheduling them in others (3) Verifies insurance coverage, collects co-pays and prior balances from patients, reconciles and prepares deposits, and troubleshoots billing issues (4) Greets and checks in patients (5) Handles all incoming phone calls and routes to appropriate staff or initiates messages (6) Coordinates clinic business processes such as supply ordering, sales calls, record release, fax and mail processing. Must be able to (1) Operate a computer to accurately input and retrieve data (2) communicate with the population served, staff, and providers utilizing age specific techniques. (3) Maintain proficiency in medical terminology (4) Project a positive and helpful attitude.