Technician - IT Coordinator

Title: Technician - IT Coordinator

$25.74 - $34.52 / Posted Thru: 3/9/25

Location: Hybrid - Lansing, MI Office

Purpose: This position provides support for projects managed by the IT/Informatics Unit within the Bureau of HIV and STI Programs (BHSP). This includes, but is not limited to, the SHOARS (STI/HIV Operations and Resource System), MIDASH (Michigan Integrated Data Application for STI and HIV), and other information technology (IT) initiatives including the management of IT equipment, licenses, systems, and processes.

• Manage IT/office equipment, software, systems, and processes as needed.
• Diligently track IT equipment, licenses, and other important BHSP staff details, conducting regular audits.
• Lead IT onboarding for new hires and IT offboarding for departing staff.
• Stand as the primary Authorized Requestor (AR) for BHSP.
• Create and manage IT resource documentation (job aids, how-to guides, etc.).
• Manage all IT asset requests in a timely matter.
• Process VPN, phone, and laptop refreshes, renewals, and deployments.
• AARP/recycle IT equipment no longer in use.
• Manage BHSP Tech Support Teams chats and share other IT updates from IT Liaison team/DTMB.
• Order IT equipment, software, and supplies to meet staff needs.
• Complete and submit required DTMB IT forms.
• Create and track shared Outlook inboxes, Outlook calendars, and Teams Channels.
• Share and help enforce DTMB IT policies.
• Help notify key staff of potential billing/accounting template changes and track these details as needed.
• Assist the Section Secretary and other BHSP admins with tasks for the Integrated Surveillance and IT Section and the Bureau of HIV and STI Programs as necessary.
• Maintain, organize, and update pertinent information within SharePoint libraries, OneDrive folders, and V-Drive folders.
• Manage contact lists in SHOARS by removing duplicates, assisting system registrants, editing profile details, placeholder user creation, attendee record support, contacting users for information, etc.
• Follow up on requests in SHOARS.
• Create and manage Salesforce requests and reports.
• Assist in drafting and sending mass communications to internal bureau staff and external BHSP partners.
• Support scheduling needs in Microsoft Outlook and Microsoft Teams for meetings, adding important dates/deadlines to staff calendars.
• Represent the best interests of MDHHS and MPHI at all times.
• Other duties as assigned.

Education: Education typically acquired through completion of high school. Possession of a Bachelor's degree and one year of professional experience may be substituted for the experience requirement.

Experience: Minimum two years of experience in information technology (IT), system support, project management, customer service, and/or administrative activities.

• Highly organized.
• Ability to manage multiple projects at the same time, and work effectively in a fast-paced environment.
• Skilled with customer service.
• Proficiency in Microsoft Office - Word, Excel, PowerPoint, Outlook, OneNote, OneDrive, Teams.
• Self-motivated - able to complete work in a timely manner and work on multiple tasks at one time with competing deadlines.
• Effective interpersonal communication skills, both verbal and written.
• Proactive problem-solving skills, especially with resolving technical issues.
• Ability to work in a team environment and support staff as needed.
• Ability to determine work priorities.
• Ability to allocate work to other Departmental Technicians and support staff in a work area.
• Ability to organize and coordinate the departmental technician activities of a specific work area.