Service Technician

Location: Des Moines, IA

Reports to: Service Manager

Headquartered in Des Moines, Iowa, The Goodwin Tucker Group is the go-to company for commercial kitchen startups, remodels, repairs, improvements, and maintenance. Our company mission has remained the same since the 1930's - we provide service, parts, and equipment to commercial kitchens in Iowa, Nebraska, South Dakota, and surrounding areas. We use innovation, leadership, education, and expanding our capabilities to meet the ever-increasing needs of our customers through highly skilled team members, up-to-date technology, and the finest tools and equipment. Learn more about us at https://goodwintucker.com/about/

What Goodwin Tucker can offer you:

• Competitive industry pay based on experience with the opportunity to advance
• Company sponsored healthcare for full-time employees
• 401k with employer match
• Paid time off and holiday pay
• Year-round work - We provide our teams with consistent work
• Company cell phone & Tablet with easy-to-use dispatch/invoicing software
• Well-stocked company vehicle with a gas card
• Dispatch from home and work in surrounding areas
• Career advancement - We provide ongoing training for our Team Members

Job Summary: This position is responsible for going out to customer job sites to troubleshoot, diagnosing, and repair the commercial kitchen equipment, refrigeration equipment, and/or HVAC equipment. Communication to the customer regarding services performed is essential.

Essential Functions:

• Arrive to work site on time
• Read and interpret work orders and repair tickets, make accurate and legible notes as to work performed
• Properly troubleshoot, diagnose, and repair commercial kitchen equipment, refrigeration equipment, and/or HVAC equipment
• Perform preventative maintenance contracts
• Fill out work orders completely
• Define service problems, collect data, establish facts and draw valid conclusions about work needed to be performed for estimates or proposals
• Communicate with customers regarding repairs, with dispatch regarding status of job, with parts dept to order correct parts, with General Manager or Service Manager on difficult calls, and with manufacturers as needed for help diagnosing problem with equipment
• Collect on tickets as needed
• Research service history for customers' equipment
• Keep certain warranty parts for return to the respective factories
• Maintain own hand tools and tools provided by the company.
• Maintain company vehicle, including keeping it clean, keeping inventory maintained and orderly, keeping vehicle fueled and ensure service gets scheduled for regular oil changes and other services

• Must be available for overtime calls and weekend schedule. Technicians are on a rotating weekend and night duty schedule. We are open 24 hours a day, 7 days a week for service

Additional Duties:

• Participate in Service Department training and meetings as appropriate
• Help customers with part requests and technical questions
• Ability to use a personal computer and operate VMS software to look up part info
• Travel to branch locations as needed to help out
• Repair certain in-shop equipment
• Read and follow company procedure manual and safety rules
• Take part in continuing education, as some factories require specific training on their products. Industry certification is available and strongly encouraged
• Cross training of other positions as needed for coverage

• Other duties as assigned

Minimum Qualifications:

• Refrigeration technicians must be EPA certified
• Familiarity with commercial kitchen equipment, and/or refrigeration and HVAC equipment and service terminology
• Must be highly safety conscious. Abide by lockout/tagout training

• Strong troubleshooting skills, problem solving and organizational skills.
• Ability to work independently or as a team player
• The ability to work with customers, co-workers, and factory personnel in a courteous and tactful manner to resolve problems

• The ability to concentrate, handle pressure, meet deadlines and pay attention to detail
• Good organizational skills. Motivated, outgoing, self-starter. Able to follow through on duties and assignments with minimal supervision.
• Excellent time management skills, the ability to prioritize and manage multiple projects
• Maintain professional appearance/demeanor

• Maintain positive attitude under stress
• Must be at least 18 years of age
• Completion of a satisfactory background check and drug screen is required
• Valid Drivers's license and driving record that aligns with our safety standards

Typical Physical Demands: This job requires prolonged sitting, standing, bending, twisting, squatting, stooping, kneeling, and reaching overhead. This position requires lifting to 75 pounds, requires manual dexterity sufficient to utilize many different hand tools, and requires normal range of hearing and vision. Often climbing ladders is a necessity and going up on rooftops. Must be able to work beneath equipment and in close quarters. Must be able to drive a full-size van.

Typical Mental Demands: Must be able to able to analyze many variables and choose the most effective course of action given the situation. Must be able to resolve problems, handle conflict and make effective decisions under pressure. Must relate and interact with co-workers, customers, sub agents and factory personnel.

Working Environment: Works in the field in restaurants, schools, or hospitals, or in the shop. Must work inside and outside during extreme heat and cold. Scheduled periodically to work overtime or weekend shifts.

This job description is not inclusive of all the duties of the job. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate employment at any time, for any reason.

Goodwin Tucker is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.