Business Analyst, IT

Tricon Residential is an owner, operator and developer of single-family rental homes in the U.S. and multi-family apartments in Canada. Our commitment to enriching the lives of our employees, residents and local communities underpins Tricon's culture and business philosophy. We provide high-quality rental housing options for families across the United States and Canada through our technology-enabled operating platform and dedicated on-the-ground operating teams. Our development programs are also delivering thousands of new rental homes and apartments as part of our commitment to help solve the housing supply shortage. At Tricon, we imagine a world where housing unlocks life's potential.

We strive to be North America's premier rental housing company. Our business philosophy involves taking care of our team first - empowering them to provide our residents with exceptional service and to positively impact the local communities where we operate. By providing an enhanced living experience, our residents rent for longer periods of time, treat our properties like their own, and share their experience with friends and family. This is how we continue to grow, and it is an approach that has proven to generate positive returns for our stakeholders.

For more information, visitTricon Residential.

Job Description

• Actively attend and contribute to all Scrum ceremonies, including daily stand-ups, sprint planning, sprint reviews, and retrospectives.

• Actively participate in Scrum ceremonies, including daily stand-ups, sprint planning, sprint reviews, and retrospectives, to ensure alignment and progress.

• Write and refine user stories with clear acceptance criteria, ensuring they are ready for the development team and align with business requirements.

• Assist in the testing and validation of solutions to ensure they meet business requirements and are free of defects.

• Gather and document business requirements through interviews, workshops, and other techniques.

• Analyze and document current business processes, identify areas for improvement, and propose solutions.

• Conducts business process analyses, needs assessments, and preliminary cost/benefits analyses to align information technology solutions with business initiatives.

• Create and maintain training documentation to distribute within IT/business users

• Meet with end users to reinforce process, best practices, and explain system behaviors/expectations

• Designs new technology solutions by analyzing requirements, constructing workflow charts and diagrams, studying system capabilities, and writing specifications.

• Develop features and requirements from stakeholders into a fully formed project or feature vision that describes the project's needs, features, constraints, and scope.

• Understands the process workflow and considers the implication of process changes to the current and future business environment. Uses an understanding of business issues and challenges to implement successful processes and policy updates.

• Writes and maintains business requirements, functional specifications, and test plans.

• Serves as a liaison between IT Support, Infrastructure, Application Support, and Developers for system modifications, enhancements, and implementations.

• Collaborates closely with developers to analyze business projects and change requests supporting various enterprise applications.

• Troubleshoot issues and provide solutions using a help desk system that eliminates manual processes by automating support requests.

• Identifies improvement opportunities and experiments with different approaches to improve processes and situations.

• Maintain SOP and FAQ documentation for major systems in Confluence and Sharepoint.

• Collaborates with Product Managers in an agile environment to meet project deadlines.

• Facilitates deployments and automates test procedures in both QA and production environments.

• Serves as subject matter expert in design methodologies, data analysis, cost-benefit analysis, benchmark methodologies, and/or business-critical applications.

• Collaborates with Agile Scrum development teams to identify and resolve production issues. At the same time, provide valuable feedback on application improvements.

• Monitors/follow up with Agile Scrum team Product Managers on backlog item status.

• Participates in testing and de-bugging during pre-deployment and post-deployment stages.

• Author and distribute release notes post-release.

• Compile tasks and estimates and provide reporting of projects to stakeholders.

• Serve as liaison for IT SOX activities, documenting processes and policies as required, working with auditors and other vendors to remediate areas of risk.

• Monitor and evaluate change control process related to software development to report on success and areas for improvement.

Qualifications:

• Proficiency in Scrum and Agile methodologies, with a strong understanding of the importance of Scrum cadences and ceremonies.

• Sensational interpersonal communication skills - must be able to listen, ask questions, train, and empathize

• Analytical, highly organized, and great attention to detail

• Proven experience in gathering requirements, testing, and deploying large projects on time and budget

• Experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools

• Experienced and knowledgeable with relational database design and navigation

• Experience with SQL, PowerShell, Scripting, Power platform-specifically Power Apps

• Ability to communicate effectively, both written and verbal

• Business-minded IT professional who is passionate about technology, innovation, and servant leadership

• Collaborative and team-oriented mindset

• Capable of managing multiple projects with competing priorities and deadlines

Minimum Requirements:

• BA/BS or combination of industry certifications

• 5+ related work experience

• Strong technical knowledge

• Strong understanding of project management principles

• Demonstrate a commitment to supporting company's ethics and values

Preferred Attributes:

• Understanding of Agile and Scrum ideologies and frameworks

• Experience with project management tools like Confluence and Jira

• Experience in Real Estate, REITs and/or leasing lifecycle

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, including:

• Frequently required to sit, talk, and hear.

• Frequently required to stand and move; use hands to grasp, squeeze, finger, handle, and feel; reach, push, and pull with hands and arms; occasionally required to twist; reach overhead; stoop, kneel, squat, bend, and crouch.

• Occasionally lift, carry, and move up to 10 pounds.

• Vision abilities required by this job include close vision, distance vision, and depth perception.

At Tricon, we are committed to creating a workplace where every individual is valued for their unique contributions, experiences, voices, and backgrounds. By embracing these principles, we aim to positively impact our business and the communities we serve, creating a lasting legacy where everyone can thrive.

Salary Range

Placement within this compensation range will be determined by the candidate's knowledge, experience and skills.