Technology Support Specialist II

Imperial Valley College
United States, California, Imperial
380 East Aten Road (Show on map)
Mar 05, 2025
Technology Support Specialist II Salary: $74,360.00 - $97,011.20 Annually Job Type: Classified Regular Job Number: 25-039 Closing: 3/17/2025 11:59 PM Pacific Location: Imperial, CA Division: Information Technology Representative Duties https://www.imperial.edu/ivc/files/HR/Job_Description/Classified/JD_-_Technology_Support_Specialist_II_Sep_2022.pdf (Download PDF reader)BASIC FUNCTION: Under direction of an assigned supervisor, provide technical assistance, training, installation, repairs and service support to District users regarding the use of information technology hardware, peripheral equipment and applications software programs; perform technical duties in the installation of computer, network, telecommunications, and audio visual equipment and software for faculty and staff. REPRESENTATIVE DUTIES: Perform a broad variety of computer, telephone, and audio-visual support duties to facilitate and implement automated systems for District faculty and staff; receive and respond to complex service calls and requests for assistance. E Provide coordination and oversight of IT systems used within the District domain to manage the phone system, imaging system, imaging of computer systems, computer patching, mobile devices and other related IT systems. E Be a second level resource for all computer and other technical issues that require additional technical expertise to address. E Provide advanced technical assistance, set-up/installation, training and support services for the operation of computer and telephone systems, networks, audio-visual equipment and other IT related peripheral equipment. E Assemble, install and test computer hardware and related equipment; install required wiring and cabling and connections to servers. E Receive, inventory, set-up and operationally test incoming computers, phone systems, audio visual equipment and related IT peripheral equipment; set up and provide expertise in arranging workstations. E Troubleshoot and repair computer, server and network connections, telephone systems, audiovisual equipment, and peripheral equipment failures and malfunctions. E Create and distribute enterprise-wide computer and software packages to be deployed by imaging technologies. E Install, configure, and manage complex audio and video equipment used in smart classroom and meeting rooms, including cabling and end-user interface programming to support device switching and volume control between a touch panel and various components. E Coordinate warranty work and major repair services performed by contractors or other providers. Technology Support Specialist II / Classified / Range 26 Board Approved: 09/14/2022 Operate a variety of computer equipment and peripheral devices, diagnostic and test equipment, switches, network servers, hubs, routers, scanners and other related equipment. E Maintain system security and protection of confidential information, files, and electronic data. Prepare and maintain records and reports related to user accounts and profiles, work performed and parts inventory. E Perform related duties as assigned. Please click here to view the full job description. Minimum Qualifications EDUCATION AND EXPERIENCE: Any combination equivalent to: an associate's degree in computer science or a related field and two years of experience. IMPORTANT: To be considered for the position applying for, applicants must submit the required items by the deadline, which include: online IVC application, current resume, and ALL unofficial transcripts (transcripts must show degree was awarded or conferred with a completion date). All attachments will be uploaded into the online application. Applications which do not include all of the required materials will not be forwarded to the screening committee for consideration. Materials submitted become property of the District and will not be returned, copied, or considered for other openings. Supplemental Information RANGE 26 ON THE CLASSIFIED SALARY SCHEULE: Initial salary placement is normally at Step 1, no higher than Step 3. Please click here (Download PDF reader) to review current salary schedule. For Additional inquiries please contact: Gina Snow HR Recruiter Phone: 760-355-6210 Email: gina.snow@imperial.edu EEO Information Imperial Valley College is an equal opportunity employer and does not discriminate against persons on the basis of race, religion, national origin, sexual orientation, gender, gender identity and expression, marital status, age, disability, pregnancy, medical condition, or covered veteran status. To apply, visit https://www.schooljobs.com/careers/imperialedu/jobs/4855102/technology-support-specialist-ii The Imperial Community College District is committed to the principles of equal employment opportunity and will implement a comprehensive program to put those principles into practice. It is the District's policy to ensure that all qualified applicants for employment and employees have full and equal access to employment opportunity, and are not subjected to discrimination in any program or activity of the District on the basis of ethnic group identification, race, color, national origin, religion, age, sex, gender identity, physical disability, mental disability, ancestry, sexual orientation, language, accent, citizenship status, transgender status, parental status, marital status, economic status, veteran status, medical condition, ancestry, political or organizational affiliation, or on the basis of these perceived characteristics, or based on association with a person or group with one or more of these actual or perceived characteristics. The District will strive to achieve a workforce that is welcoming to men, women, persons with disabilities and individuals from all ethnic and other groups to ensure the District provides an inclusive educational and employment environment. Such an environment fosters cooperation, acceptance, democracy and free expression of ideas.jeid-c6819af917410c47ba55977d862bf421