Director of Advancement CRM Services

About the Opportunity
Reporting to the AVP for Shared Advancement Services, the Director of Advancement CRM Services will be an experienced professional with extensive knowledge of Raiser's Edge NXT, most specifically in the areas of reporting, exporting, importing, and general database hygiene and maintenance. This position will provide data analyst services and support to institutions that participate in the Shared Advancement Services program (currently six institutions). This position requires experience prioritizing and managing varied tasks, excellent teamwork skills, and exceptional customer service and support. The ideal candidate will be flexible, well-organized, and detail-oriented with excellent interpersonal and communication skills.

This position is a remote work arrangement with occasional travel required to participating campus locations as needed during the year for on-campus special events and engagement opportunities as well as important network meetings and trainings. UNC System employees are generally required to reside in North Carolina and reside within a 2-hour commuting distance of assigned duty station.

About the UNC System Office

The UNC System Office includes the offices of the President and other senior administrators of the multi-campus University of North Carolina System. The UNC System is a treasured public institution dedicated to serving the people of North Carolina through world-class teaching, research, and community engagement. Today, nearly 250,000 students are enrolled in our 16 universities across the state and at the NC School of Science and Mathematics. System Office staff is responsible for executing the policies of the UNC Board of Governors and providing University-wide leadership in the areas of academic affairs, business and financial management, long-range planning, student affairs, research, legal affairs, and government relations. The UNC System Office also has administrative oversight of a number of University affiliates, including PBS North Carolina, the North Carolina Arboretum, the NC State Education Assistance Authority, and University of North Carolina Press.

About the Team
Shared Advancement Services (SAS) employs our expertise in advancement to enhance the philanthropic success of our partnering UNC System institutions and affiliated entities through immersive collaboration, targeted education, and expert consultation which leads to improving operational efficiency, building equity, and increasing the margin of excellence. SAS provides crucial support to participating System institutions in the areas of prospect research and management, CRM data and reporting services, and gift planning services. Additionally, the division supports vendor coordination, analytics, and professional development for the fundraising and alumni engagement programs of the multi-campus UNC System.

Minimum Education, Experience, and Skills
Master's and 1-2 years' experience; or Bachelors and 2-4 years' experience; or will accept a combination of related education and experience in substitution.

Required Competencies
*Demonstrated expertise in reporting and data management in Raiser's Edge NXT
*Experience in advancement/development
*Strong metrics-driven orientation, excellent communication and collaboration skills and an innovative nature
*Outstanding attention to detail and organizational skills with demonstrated ability to perform complex work carefully, accurately, and on time
*Demonstrated ability to learn new technologies rapidly and with enthusiasm
*A friendly, flexible, and open demeanor and genuine eagerness for providing support
*Demonstrated professionalism and ethical standards for handling confidential information
*Experience working in a fast-paced non-profit organization
*Ability to provide leadership and mutual respect among various teams and working styles
*Exceptional interpersonal skills with demonstrated ability to interact effectively with academic leaders, faculty, staff, donors, civic leaders, and volunteers to produce impressive philanthropic outcomes for the institution
*High professional and ethical standards, integrity, initiative, creativity, and energy
*Ability to occasionally travel and work evenings and weekends as needed
*Superior interpersonal, oral, and written communications skills
*Demonstrates critical thinking and analytical skills with the ability to meet deadlines while maintaining accuracy in a high-volume work environment
*Demonstrates organizational and interpersonal skills, including diplomacy, tact, discretion, and the ability to maintain confidential data and information
*Works in a highly collaborative manner, building relationships and partnerships

Preferred Education, Experience, and Skills
*Five or more years of experience in reporting and data management in Raiser's Edge NXT
*Experience with Omatic's Importomatic and Postomatic
*Experience in higher education advancement

• Classification: IT Bus Intell/Data Analyst II
• Appointment Type: Permanent
• Full-Time/Part-Time: Full-Time
• Employment Type: EHRA
• EHRA Category: Instructional, Research and Information Technology
• Location: Raleigh, NC USA
• Position Number: 20039436
• Special instructions to applicants: This posting remains open until filled, but applications received by March 21, 2025 will receive priority consideration.

Equal Employment Opportunity and Other Information
The UNC System Office (includes PBS NC, NCSEAA, and NC Arboretum) is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.

The UNC System Office (includes PBS NC, NCSEAA, and NC Arboretum) is a VEVRAA Federal Contractor.

To claim veteran's preference, all eligible persons must indicate their eligibility as requested on the application. A DD Form 214, Certificate of Release or Discharge from Active Duty, may be required later in the selection process.

The UNC System Office (includes PBS NC, NCSEAA, and NC Arboretum) participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Human Resources Contact Information
Applicants needing assistance with the application process are asked to contact: recruiter@northcarolina.edu.