Clerical Assistant 3

If you possess excellent communication skills, take pride in the quality of work you produce, and exercise a high degree of organization, this may be the position for you! The Department of Revenue is seeking an ambitious and diligent Clerical Assistant 3 to provide essential guidance and support to employees in the Erie Office of the Sales & Retail Operations Division within the Pennsylvania State Lottery. Playing a key role in ensuring overall operations are conducted efficiently and effectively. If you are ready to take your career to the next level, we want to meet you!

As a Clerical Assistant 3, you will complete complex clerical work to include creating and maintaining an efficient in-office filing system, navigating lottery software programs and extracting data, and composing various letters, emails, and correspondence. You will also be responsible for gathering sales information from District Lottery Representatives (DLRs), sales plans, and other pertinent sources, to use in the creation of monthly reports and other specialized reports as needed. This professional provides support by reviewing the claim process with customers, assisting them with completing claim form(s), and providing the proper guidance, in addition to distributing claim forms to the appropriate parties. Excellent interpersonal skills are exercised to greet visitors in the office and provide assistance to claimants, retailers, and other members of the public.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:30 AM to 4:30 PM, Monday - Friday, with a 30-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time, ad hoc, based on operational needs. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Erie.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• One year of moderately complex clerical experience; or
• An equivalent combination of experience and training.

Additional Requirements:

• You must be able to perform essential job functions.

Commonwealth employees who wish to use their seniority rights must apply to the internal posting for their seniority rights to be considered.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.