Customer Service Rep-US

About Kennametal

With over 80 years as an industrial technology leader,Kennametal Inc.delivers productivity to customers through materials science, tooling and wear-resistant solutions. Customers across aerospace and defense, earthworks, energy, general engineering and transportation turn toKennametalto help them manufacture with precision and efficiency. Every day approximately8,700 employees are helping customers in nearly 100 countries stay competitive.Kennametalgenerated$2.1 billionin revenues in fiscal 2023. Learn more atwww.kennametal.com. Follow @Kennametal: Twitter, Instagram, Facebook, LinkedIn and YouTube.

Customer Service Representative - Manufacturing

Location - Bedford, PA

Work Hours - 8:00 am - 5:00 pm Monday - Friday

Job Summary

This position is responsible for promoting outstanding customer service daily. They are also providing front line support for customer order entery, order expediting, quoting, returning, pricing and availability.

Key Job Responsibilities

• Secure and enter customer orders quickly and accurately
• Create new customer masters as required
• Expedite existing orders in response to customer and sales inquiry
• Maintain working knowledge of existing and new products and services
• Create and maintain Contact Management System profiles as information is made available.
• Maintains proactive communication with customers in regard to order status
• Efficient and accurate processing of customer orders, inquiries, delivery, service, etc.

Qualifications:

• HS diploma or equivalent (Bachelors degree preferred)
• 1-3 Years experience
• Experience in manufacturing preferred
• Experience with SAP preferred

Equal Opportunity Employer