GSOC Operator

Allied Universal, North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!

As a GSOC Operator, you will serve and safeguard clients in a range of industries such as Commercial Real Estate, Healthcare, Education, Government and more. The Global Security Operations Center (GSOC) Operator, under guidance of GSOC Supervisor, is responsible for assisting company personnel in all concerns that pertain to safety and security for corporate locations around the globe. The individual will work in a GSOC environment, monitoring several screens. The Operator will use a variety of tools that range from access control and alarm monitoring systems to various business intelligence sources, open-source media, Internet, and in-house tools. The Operator is required to detect, analyze, and alert others of any incidents which may impact the client's people, products, property, or brand image. These may range from extreme weather conditions, political instability, crime, terror, to technical failures.

Compensation

Pay: $24-$30/hour
• Location: Alpharetta, GA
• Shifts: Various shifts available, including nights and weekends

The Global Security Operations Center (GSOC) Agent/Specialist position in Alpharetta, GA, offers a role focused on monitoring and responding to security-related incidents across physical and technological systems. This position involves two key levels: Agent and Specialist, with the Agent role designed as a stepping stone towards becoming a Specialist.

Key Responsibilities:

• Agent Duties: Monitor communication channels (email, chat, phone), analyze and escalate technical issues, provide technical support, initiate incident reports, and troubleshoot network/server environments.
• Specialist Duties: Maintain situational awareness, coordinate incidents with security leaders, gather and assess information, initiate incident management, and document actions taken. Monitor surveillance and access control systems, handle physical security threats, and support business units in emergency and non-emergency situations. Provide research support and assist security personnel during incidents.

Requirements:

• Qualifications: Must be 21, eligible to work in the U.S., pass background and drug screenings, and proficient in Google Suite and Windows programs. Strong communication, multitasking, and confidentiality skills are essential.
• Experience: 2 years of experience, preferably in security, operations centers, or dispatch environments. Knowledge of security systems like access control and surveillance is a plus.
• Physical & Travel: Mostly sedentary work with no significant travel required, though there may be occasional overtime or schedule changes.

The role provides a pathway for growth from Agent to Specialist, offering increased responsibility and compensation.

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company's 401 (k) or Supplemental Income Plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal day
• 40 hours of vacation after one year of employment at eligible work assignments. Unused vacation is only paid out where required by law.

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.