Customer Service Representative

METTLER TOLEDO
life insurance, paid time off, tuition reimbursement, 401(k)
United States, Florida, Lutz
1571 Northpointe Parkway (Show on map)
Mar 07, 2025
Our Opening and Your Responsibilities Mettler-Toledo, LLC is a global supplier of precision instruments with sales and service locations in 37 countries. The Mettler-Toledo Product Inspection Group, consisting of CI-Vision, Hi-Speed and Safeline, is the world's leading supplier of in-line checkweighers, metal detectors, machine vision systems and x-ray inspection systems. We believe employees are the lifeblood of our company. As we thrive on quality and initiative, we work together in a fast-paced environment striving towards common goals and open to innovation and success. We'd love for you to become part of our growing team! Role/Purpose: The Customer Service Representative is responsible for Deliver world class customer service while interacting with customers via phone/email. Plans, organizes, leads, and controls the flow of service work through the service department in a professional and timely manner. Essential Duties and Responsibilities: Answer the phones and be able to address any customer inquiry or direct the customer to the appropriate individual. Create work orders for on-site service interventions Create a "clean" order verifying all the pertinent information is obtained and included for the scheduler to effectively schedule the visit and the Field Engineer to be prepared for the job Respond to VM's and email with a high level of professionalism and a sense of urgency. Probe general service and dispatch email inboxes throughout the day and respond with a sense of urgency Work effectively within ERP and CRM systems Collaborate and assist schedulers' with their day to day responsibilities Collaborate with RSM's and other service personnel to meet the needs of our customers Prepare on-site service estimates using best practices Document every customer interaction in CRM Close-out completed service orders in CRM What You Need to Succeed Required Knowledge, Skills and Abilities: Exceptional communication skills, written and verbal, as well as excellent interpersonal skills to foster interaction within all levels of the organization, clients and subcontractors Ability to handle a hectic, fast pace, ever-changing work environment, while maintaining a professional attitude Must be organized, efficient, detail-oriented, innovative and effective problem-solver Ability to work independently or with a team. Experience with computerized office systems and software (i.e., Microsoft Office Suite, Microsoft Outlook, SAP, and Sales Logix) Minimum Education / Experience Required: High School Diploma or GED Prior Customer Service and Office Administration Experience Our Offer to You Medical, dental and vision care coverage and a 401(k) savings plan with company matching - all starting on date of hire Tuition reimbursement, employee wellness programs, plus other perks and discounts Parental and caregiver leave policies All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits Global market strength and worldwide leadership in weighing A brand name that is identified worldwide with precision, quality, and innovation Thousands of patents, design and innovation awards A commitment to extraordinary service on our state-of-the-art equipment About Mettler Toledo METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com. Equal Opportunity Employment We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy. If you'd like more information about your EEO rights as an applicant under the law, please click here.