Lab IT Support Specialist

The Broad IT Services (BITS) group believes exceptional people produce exceptional products and services. We are committed to building the best team we can in service of the Institute's mission of "Accelerating the Understanding and Treatment of Disease." Our team of highly accomplished technical experts work with 1000's of Broad researchers to create, scale, and run a wide range of technology solutions. We believe that a diverse and inclusive community is essential to achieving our mission. We are always looking for committed, mission-driven individuals to bring new viewpoints, experiences, and creativity to the team. We are seeking driven candidates who are motivated to learn new technologies and are willing to take on challenges with enthusiasm! Broad IT provides support for more than 1,200 lab instruments, desktops and laptops across Broad's several buildings and direct interaction with the labs to improve their processes. Reporting to the Director of Lab IT, our Lab IT Support Specialists are our front-line team, directly interacting with our researchers to address both the tactical and strategic needs of Broad Institute's labs. Characteristic Duties: * Initial triage and resolution for reported Lab IT incidents * Support the Broad research Labs by helping to examine, document, and improve IT processes and procedures. * Act as a direct support liaison between the lab, IT, and instrument vendors to coordinate all instrument onboarding, upgrades and repairs * Facilitate the integration of Lab equipment into existing Broad IT infrastructure and services; ensuring the seamless acquisition, storage, and transfer of research data from laboratory instruments. * Install and support research applications used in the acquisition and analysis of raw research data to enhance the efficiency and effectiveness of research activities. * Contribute front-line knowledge to the creation of our vision for Lab IT, seeking to work across the Broad to unify solutions where appropriate for scientific missions * Maintain asset management logs for all instrumentation within the labs as well as informing leadership of soon to be arriving equipment Minimum Qualifications * Degree in Computer Science or other technical discipline or equivalent experience building an in-depth understanding of modern computing technology * Experience writing, following, and managing technical documentation * Ability to work under minimal supervision with expert time management * Previous customer service experience, prior Lab support desired * Basic network troubleshooting (ping, traceroute, ipconfig, DDI, etc) * Strong OS operation & troubleshooting experience (Windows & Linux) Desired Qualifications * ITILv4 foundational knowledge * Experience managing projects or complex IT integrations * Experience with any of the following lab systems: Illumina, NovaSeq, Hamilton, etc. * Familiarity with ELNs, Jupyter Notebooks, Graphpad, Prism * Basic cloud experience, GCP preferred (Buckets, distributed computing concepts) Working Conditions * Normal office and wet-lab (BL1,BL2,BL3) conditions, PPE as well as appropriate attire required in labs * This role is a required on-site position, and will support multiple Broad locations in Cambridge, MA and Burlington, MA * Ability to lift up to 50 lbs * Salaried position-40 hour work week