Clinical Specialist - Austin, Houston or San Antonio, Texas

Bracco Medical Technologies is seeking candidates for the Clinical Specialist (CS) position, which is responsible for integrating the company's technology into the Cardiac Cath, Hybrid OR and IR Labs of new and existing accounts. The CS installs the ACIST Medical Systems brand of equipment/devices, educates customers on the optimal usage and builds relationships at multiple call points to ensure long term customer satisfaction. The CS contributes to consumable product goal attainment through consultative selling, education and procedural support in an assigned territory and as a team member in identified key accounts. Ideally, this person will live in the Austin, TX, Houston, TX, or San Antonio, TX metro areas.

Primary Duties and Responsibilities:

Sales Support

• Provide procedural support with Interventional Cardiologists, Interventional Radiologist, and Vascular/Cardiothoracic Surgeons, and other staff during frequency of contact visits to ensure proper and optimal use of ACIST equipment/devices
• Identify training needs within each assigned account and execute necessary activities
• Identify non adopters in assigned accounts and employ a consultative selling strategy to convert them into adopters. This includes consulting and collaborating with customer to uncover their specific needs and identify working solutions
• Develop and execute strategies in conjunction with Territory Sales Manager to drive consumable utilization that aligns with sales projections
• Develop relationships with multiple call points during frequency of contact visits E.g.; Physician, Management, Tech, RN, education, Bio-Med etc.
• Ensure all product issues or concerns are properly addressed to ensure long term customer satisfaction
• Maintain thorough record of all activities in customer relationship management system (Salesforce.com)
• Maintain accurate customer profile focused on utilization of ACIST equipment/devices

Installation and Training

• Provide installation of the company's medical equipment within assigned territory and as a team member in key account installations. Includes but is not limited to site & staff assessment, system unpack, test, set up, integration with OEM equipment, coordination, execution and documentation of training for all staff
• Present features and benefits to customers, educate /train customers on proper usage of the equipment/device, document proficiency and establish follow up plan to maintain customer satisfaction
• Working side by side with the Interventional Cardiologist and other Lab staff the CVS Executes a comprehensive training plan to ensure proficiency and safety in the use of ACIST devices
• Ensure all staff are utilizing the ACIST device with the proper technique and with utmost regard for patient safety
• Collaborate with Territory Sales Manager to ensure maximum integration of technology in new accounts
• Maintain records of all installation details in customer relationship management system

Customer Support

• Address on-going customer needs through cross-functional communication and collaboration. Examples include but are not limited to:
• Proactive communications with engineering on product requirements,
• Communicating with Service for deployment of service-related activities
• Communicating "voice of customer" feedback to Marketing
• Frequent communications with Sales Administration to secure accessories and manage logistics

Clinical Support

• In conjunction with Territory Sales Manager, provide case and clinical support during product evaluations to prospective customers
• The CVS keeps current on all product literature, promotional material and industry developments