Voice Technician

By Light Professional IT Services LLC readies warfighters and federal agencies with technology and systems engineered to connect, protect, and prepare individuals and teams for whatever comes next. Headquartered in McLean, VA, By Light supports defense, civilian, and commercial IT customers worldwide.

A Voice Telecommunications Technician must be able to report on-site daily to perform and support the design, installation, configuration, maintenance, troubleshooting processes of data networks and telephony systems (ISDN, VoIP and VoSIP Devices etc.), and associated technologies for a large facility/Campus for the department of Defense (DOD) in Washington, DC. Candidate may work alone or as part of a team providing installation, deinstallation, and relocation support including, but not limited to, site preparation and installation and/or removal of cabling and wiring systems, network hardware, power, grounding, terminal equipment and associated hardware and software.

Install (pull & cut down), test and document 25 pair cables. We will be deploying hundreds of gateways which require a 25 pair cable to be pulled and cut down usually using 100-foot length cables
• Configure, maintain, troubleshoot, and fix issues of the data network and telephony systems (ISDN, VoIP, VoSIP, Teleconferencing Devices, cable pulling etc.), and associated technologies in conformity with DoD processes and standards.
• Possess customer service and support skills in a high visibility environment.
• Knowledge of the Transmission Control Protocol (TCP)/IP protocol suite and must be well-versed with the MAC and IP addresses.
• Support Incident Response possess problem analysis and problem solving skills.
• Monitor the performance and health of voice network infrastructure, proactively identifying and resolving issues to minimize downtime and ensure optimal performance.
• Troubleshoot and resolve voice network-related incidents, working closely with cross-functional teams to implement effective solutions.
• Ability to write technical documentation and assist in the design, implementation, and optimization of voice network solutions, ensuring scalability, reliability, and security.
• Collaborate with network architects and engineers to develop and implement voice network enhancements, upgrades, and installations.
• Configure and manage voice protocols such as SIP ensuring compatibility and interoperability with existing systems
  Provide attention to detail and accuracy.

• 3+ years of related IT/telecommunications experience working within the DOD environment
• IT technical discipline, or the equivalent combination of education, technical training, or work experience desired
• DoD 8570.01-M IAT Level II/8140 Computing Environment (CE) Certification as determined by the Program Manager is required prior to support on contract
• IAT II 8570/8140 Baseline Certification Security+ or equivalent

• Clearance: Must possess a Secret clearance

Very physical position consisting of a lot of walking through the facility. Floor work requiring bending, crawling as well as overhead ladder work within open and confined spaces. closets, etc.