Facilities Manager

Position Description:
Responsible for overseeing the maintenance and facilities operations for multiple locations for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. This includes the management of all HVAC, plumbing, and electrical systems, as well as vendor oversight for day-to-day maintenance services. Serves as the primary point of contact for all facility-related issues, ensuring proper communication and resolution of maintenance concerns while keeping Store Managers, District Managers, and the Director of Facilities & Construction informed. This role also requires hands-on involvement when necessary to support store operations.

Essential Duties and Responsibilities:

• Oversees all aspects of HVAC, electrical, and plumbing systems for over 100 retail locations.
• Manages a third-party maintenance vendor responsible for routine repairs and service calls.
• Ensures all work orders are communicated and completed efficiently through the company's CMMS or work order system.
• Provides on-call support for urgent maintenance issues, coordinating emergency repairs 24 hours a day, 7 days a week, and managing the on-call technicians.
• Performs inspections and ensures compliance with safety, building, and operational standards.
• Ensures preventive maintenance programs are in place and executed to minimize downtime.
• Manages capital improvements, renovations, and major facility upgrades as needed.
• Acts as the primary liaison between the company and contracted vendors, ensuring service quality and cost control.
• Reviews vendor performance, negotiates contracts, and ensures adherence to service level agreements (SLAs).
• Manages the annual facilities budget, tracking costs and identifying opportunities for savings.
• Provides quarterly trend reports on maintenance issues, spending, and performance metrics.
• Keeps Store Managers, District Managers, and the Director of Facilities & Construction updated on maintenance issues, project statuses, and resolutions.
• Works collaboratively with internal teams to ensure stores remain operational and safe.
• Provides guidance to vendors and ensures accountability for completed work.
• Leads change management initiatives related to facility improvements and operational efficiencies.
• Ensures compliance with all OSHA, safety, and environmental regulations.
• Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members.
• Maintains regular and consistent in-person attendance.
• Models Goodwill Core Values - Trust, Collaboration, Engagement, Ownership, and Innovation.
• Performs other related duties, as assigned.
  

Minimum Qualifications (Education, Experience, Skills):

• Bachelor's degree in Facilities Management, Business Administration, or related field (or equivalent experience).
• 5+ years' of experience in facilities management, preferably in a multi-state retail environment and prior leadership experience, with coaching, mentoring, and supervising.
• Experience managing HVAC, electrical, plumbing, and general maintenance services.
• Strong vendor management skills, including contract negotiation and performance oversight.
• Excellent communication and leadership abilities to coordinate with executives, store teams, and vendors.
• Experience managing capital projects, remodels, or major maintenance initiatives.
• Knowledge of energy efficiency and cost-reduction strategies for facility operations.
• Strong proficiency in CMMS/work order systems and Microsoft Office (Word, Excel, Outlook).
• Ability to work on-call for emergencies and urgent facility needs.
• Strong planning and execution skills.
• Excellent customer service skills.
• Ability to speak and read English proficiently.
• Strong MS Office skills, including Word, Excel, and Outlook.
• Valid driver's license, clean MVR, and ability to travel between store locations as needed.
• Ability to pass a background check and drug screen, where applicable for position.

You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following:

• 5 Medical Plans
• Employer Funded Health Reimbursement Account (HRA)
• 3 Dental Plans
• Vision Plan
• 401K
• Employer Paid Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off; Sick and Vacation
• Paid Holidays
• These are just a few highlights of our key benefit offerings!

Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other. With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond.

Goodwill of Central and Northern Arizona is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws.

Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Please contact Goodwill of Central and Northern Arizona at 1-833-624-0920 option 6 or leaves@goodwillaz.org if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act.

For questions about your application or employment with Goodwill of Central and Northern Arizona, please contact our Candidate Support Line at 1-833-624-0920, option 5.

PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc. ("GCNA/GIMV") are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV only use company email addresses, which contain "@goodwillaz.org" or @gimv.org", to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job. If you are contacted by someone about an open job at GCNA/GIMV, please verify the domain of the sender's email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security's Cyber Smart website (https://www.cisa.gov/be-cyber-smart/campaign) to learn how to report it.