New

Bilingual Customer Service Representative

TEKsystems
$18.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Washington, Richland
Mar 11, 2025
Join Our Team as a Member Services Superstar! Are you passionate about providing exceptional service and building lasting relationships? Do you thrive in a dynamic and supportive environment? If so, we want YOU to be a part of our team! What You'll Do: * Deliver outstanding service to our members, creating deep and lasting connections. * Handle general inquiries and perform account maintenance via phone or email with a smile. * Meet and exceed key performance metrics, showcasing your dedication and drive. * Research and resolve member issues with urgency, under the guidance of our amazing MCC Supervisor or MCCR Lead. * Take ownership of member concerns, set clear expectations, and follow up promptly to ensure satisfaction. * Spot opportunities to offer additional credit union products, promotions, and services, generating referrals that deepen member relationships. * Stay up-to-date with credit union policies, procedures, and regulations. * Embrace other exciting duties as assigned. What You'll Bring: * A knack for customer service, with experience in CSR, customer support, and data entry. * The ability to organize and prioritize multiple tasks like a pro. * A sense of urgency in resolving requests and escalating when necessary. * A team player attitude, promoting and participating in a cohesive team environment. * Excellent communication skills, both verbal and written. * Proactive problem-solving skills, taking ownership to resolve member concerns. * Creative thinking to tackle complex inquiries while adhering to policies and regulations. * Analytical skills to recommend practical operational improvements. * A friendly, professional demeanor that puts members at ease. Qualifications: * Minimum of a high school diploma; some college coursework preferred, and a degree is highly desirable. * At least 1 year of customer service experience. * Courtesy, tact, and diplomacy when interacting with members, peers, and staff. * Proficiency with Microsoft Office software and standard office equipment; familiarity with call center programs is a plus. * Comfort with online systems and other technology. Pay and Benefits The pay range for this position is $18.00 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Richland,WA. Application Deadline This position is anticipated to close on Mar 20, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.