Customer Service Professional (1st Shift)

Requisition ID:879094

Position:Full-Time

Total Rewards:Benefits/Incentive Information

If you've worn a pair of glasses, we've already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms.

Our unique business model and relentless pursuit of operational excellence ensures that consumers everywhere have access to products. Balancing speed, efficiency and proximity, the Company manages a global supply chain with cutting-edge technology, based on centralization for frames and on a capillary network for lens finishing and prescription laboratories. In our dynamic environment, fueled by technology and innovation, our people have the space to pioneer new solutions.

Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

GENERAL FUNCTION

MAJOR DUTIES AND RESPONSIBILITIES

• Processes retail optical store orders.
  
• Repairs frames.
  
• Expedites, locates prescriptions in Lab or Distribution Center.
  
• Provides complete service to optical departments.
  
• Answers incoming customer calls.
  
• Makes outbound courtesy calls.
  
• Processes error tickets/tracks prescriptions.
  
• Calls stores to resolve any problems.
  

BASIC QUALIFICATIONS

• Completion of a high school diploma, trade school certificate or GED (general education diploma)
  
• Data entry experience (accuracy - a must)
  
• Proven experience in handling large volume calls
  
• Pleasant, professional phone manner and a helpful service-orientated disposition
  
• Ability to tactfully handle unhappy, sometimes upset/angry customers
  
• Good organizational skills
  
• Able to work in a fast changing environment
  
• Team oriented
  
• Good problem solving skills
  
• Willingness to work overtime as needed (often without advance notice)
  

PREFERRED QUALIFICATIONS

• 2+ years experience in Customer Service
  
• 1+ years optical experience (dispensing preferred)
  

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.