Library Relations Manager

PLI is searching for a professional to fill the role of Library Relations Manager(responsibilities and qualifications are described below). Work in a collaborative environment with a diverse, employee community where staff enjoy a generous benefits package and a genuine commitment to a work-life balance (4+ weeks of paid time off and hybrid remote/in-person schedules for most roles).The Library Relations Manager, will maintain PLI's relationships within the library community and to promote customer retention for PLI Press products, including PLI PLUS, our award-winning research database. This position is customer-facing and requires a candidate who can prioritize work and be flexible.

KEY RESPONSIBILITIES

• Customer relations and outreach for Law Firm, Law School, Government, and Corporate customers
• Serve as primary account manager for some law school and special accounts
• Work to ensure account retention for PLI PLUS
• Provide PLI PLUS training through web conference and onsite visits
• Attend industry events and conferences to promote PLI and bring back knowledge and insight
• Support sales and marketing initiatives to promote PLI products
• Support the development of PLI PLUS products by providing customer feedback and market insights
• Perform reporting. data analysis, and operational support to add and retain PLI PLUS customers
• Perform other related tasks as requested by supervisor
• Travel is required
• Other duties, as assigned.

QUALIFICATIONS AND REQUIREMENTS

• Advanced Academic Credentials required, MLS preferred or comparable experience
• 1-5 years of experience relevant to library science and/or customer relations required
• Excellent communication and interpersonal skills, including public presentation skills
• Attention to detail and strong organizational skills
• Excellent time management skills
• Ability to plan and effectively manage multiple projects
• Ability to meet deadlines and work professionally under pressure
• Effective decision making
• Intermediate MS Excel and database skills preferred
• Experience in law libraries, law schools, or the publishing industry preferred

YOUR BENEFITS AT PLI

PLI offers a generous benefits package and is committed to creating an interesting, collegial, and supportive work environment:

• Medical, dental and vision plans for employees and their families
• Generous employer contribution to employee retirement savings account
• Ample paid time off and holidays, summer Fridays
• Flexible hybrid remote/in-person scheduling for most roles
• Unlimited access to LinkedIn Learning web-based training along with other career development opportunities
• Work-life balance initiatives
• One-time $500 Home Office Allowance
• Gym/Wellness Allowance of up to $300 each calendar year

COMPENSATION RANGE FOR THIS POSITION

$60,000 - $75,000 per annum

(Exact compensation offer may vary based on the candidate's job-related skills and work experience.)