Director Strategic Account Management

DIRECTOR STRATEGIC ACCOUNT MANAGEMENT | AMERICAS ENTERPRISE AND NEW BUSINESS | REMOTE/USA

Travel obsessed? Big tech fan? Hey, you're in good company. If you want to be part of the industry that makes the world go round, then look no further.

Travelport is the brains behind lots of your travel bookings- plane, car or hotel. Our technology is used to book that magical holiday, infamous bachelorette party or long overdue school reunion. While we can't solve mosquito bites or lost luggage, we can simplify a lot of the technical parts of travel, and we're looking for the best thinkers to help us do it.

We're hiring right now for a Enterprise Account Director! Search for #Travelport on LinkedIn and hear from our amazing team.

How you'll make an impact:

We are seeking a dynamic and experienced Director Strategic Account Manager to lead a strategic global customer relationship. This role will be responsible for overseeing the commercial, operational, and technical execution of the partnership, ensuring seamless collaboration between internal teams and the client. The ideal candidate will bring a deep understanding of Global Distribution Systems (GDS), travel technology, and enterprise-level account management.

Your role in action:

Account Management & Strategy

* Develop and execute a global account strategy aligned with the customer's business objectives and company goals.

* Serve as the primary point of contact for senior-level stakeholders within the GDS partner, fostering strong executive relationships.

* Drive contract negotiations, renewals, and commercial agreements, ensuring mutual business success.

* Identify growth opportunities to expand the partnership through new revenue streams, enhanced product adoption, and strategic initiatives.

Operational Execution & Team Leadership

* Lead cross-functional teams (operations, technical, and commercial) to ensure seamless service delivery and execution.

* Oversee day-to-day operational performance, ensuring SLAs and KPIs are met.

* Serve as an escalation point for complex issues, proactively resolving challenges that impact performance or customer satisfaction.

* Collaborate with internal teams (IT, engineering, product, and support) to ensure technical integration and service excellence.

Technical & Product Enablement

* Partner with product and technology teams to drive adoption of new features and enhancements within the GDS ecosystem.

* Maintain a deep understanding of GDS technology, APIs, and industry trends to guide customer conversations.

* Advocate for customer needs in internal product roadmap discussions and technology development.

Financial & Performance Management

* Own the P&L for the account, ensuring financial targets, revenue growth, and cost efficiency.

* Monitor and analyze key performance metrics, providing insights and recommendations for continuous improvement.

* Develop quarterly and annual business reviews to showcase value delivered and align on future initiatives.

Could this be you?

* 10+ years of experience in global account management, sales, or partnerships, preferably within the travel, airline, or GDS industry.

* Proven ability to manage complex, global customer relationships with multiple stakeholders.

* Experience leading cross-functional teams, including operations, technical, and commercial teams.

* Strong negotiation skills and experience managing multi-million-dollar contracts.

* Ability to analyze data and translate insights into actionable business strategies.

* Exceptional communication, presentation, and stakeholder management skills.

* Willingness to travel internationally as needed.

Discover why our teams love working here:

* Lead a high-impact, strategic global account in the evolving travel technology industry.

* Work with cutting-edge travel solutions and drive innovation in distribution.

Salary Target/Range: $165,000 - $175,000 / year

The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. Includes base salary plus sales incentives plan.

We believe all employees contribute to the success of the company and should be able to share in that success, which is why all jobs are eligible to participate in our bonus program with any payouts being subject to individual and company performance. We offer a comprehensive benefit program that includes medical, dental, vision, employer paid Disability and Basic Life Insurance, Voluntary life options, a competitive 401(k) match, as well as many other voluntary benefits to fit your specific needs. We make health and wellness a priority and offer a generous paid time off policy, hybrid working model, as well as contributing to our communities with an annual volunteer day off. We also offer a New Child leave policy, where the birthing parent receives 16 weeks of paid time off, and the non-birthing parent receives 8.

Search for #lifeattravelport & #travelportGDL for our employee stories on LinkedIn!

Your journey at Travelport starts here- apply now!

We are an equal opportunities employer and will consider all qualified applicants purely on their skills and abilities. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if needed.