Patient Services Coordinator

Missouri Cancer Associates is a multi-specialty practice including medical oncology, hematology, radiation oncology and urology. We have 25 providers that service ten Missouri communities. Our main office is in Columbia. Through state-of-the-art medical technology, highly experienced physicians and nurse practitioners and quality patient care, Missouri Cancer Associates has become the premier Cancer Treatment Center in Mid-Missouri. In 2022, we will celebrate our 40th year of taking care of patients!

We are looking for a friendly and hard-working Patient Services Coordinator to join our Contact Center team. Candidates should have an outgoing and friendly demeanor, a positive work ethic, and have a track record of working well with others in a team environment. We prefer applicants who have some customer service experience, but we are willing to train the right person. You must exemplify the values of our company and provide patients with the highest levels of care.

Full Time / 40 hours per week (M-F, 7:30-4)

Why work for us? We offer challenging positions in a fast-paced environment. If you enjoy people and want the opportunity to make a difference in the lives of many, check us out!

We offer a competitive benefits package that includes -

• Medical
• Dental
• Vision
• Life
• Short Term Disability Coverage
• 401k Retirement Plan
• Paid Time Off
• Wellness program that rewards you for practicing a healthy lifestyle! This position is located at 1705 E Broadway, Columbia, MO!

Missouri Cancer Associates is affiliated with Urology Associates of Central Missouri and the US Oncology Network!

SCOPE:

Professionally greets and welcomes patients and their friends/family. Answers, screens, and directs all incoming calls to appropriate personnel relaying messages between patients and clinical staff. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards, and US Oncology's Shared Values

• Greets patients and visitors to the clinic in a prompt, courteous and professional
• Checks in patients and informs clinical staff of patient
• Provides and explains paperwork for the patient to complete prior to
• Collects, proofs for completeness, and scans/files patient
• Updates demographics and insurance information in the
• Collects co-pays and balances; provides
• Answers phone calls in a prompt, courteous, professional manner.
• Answers, screens, and responds to routine questions via phone, electronic communications, or face to face contact, routes to appropriate personnel, or take thorough
• Pages clinic personnel as Communicates messages in an accurate and timely manner according to procedures.
• Contacts clinic personnel as appropriate
• Records patient cancellations and missed appointments; reschedules
• Notifies appropriate staff of the cancellation and makes note in patient
• Provides general administrative support by scanning/filing charts and forms or ensuring they are sent to the appropriate department/personnel for filing and scanning. Maintains lobby area in a neat and orderly Maintains a legible supply of forms and appropriate office supplies required for daily activities.
• Adheres to confidentiality, state, federal, and HIPPA (Health Insurance Portability and Accountability Act) laws and guidelines with regards to patient's
• Maintains the chart message and anything that is in queue.
• Scans and copies updated insurance cards.
• Other duties as requested or May type memos and forms

High school diploma or equivalent required. Minimum three years office experience, preferably in a medical office setting. Knowledge of medical terminology and coding required. Must have excellent communication skills, written and verbal. Proficiency in Microsoft Office (Outlook, Word, Excel) required. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

COMPETENCIES:

Uses Technical and Functional Experience

• Possesses up to date knowledge of the profession and industry.
• Accesses and uses other expert resources when appropriate.

Demonstrates Adaptability

• Handles day to day work challenges confidently.
• Willing and able to adjust to multiple demands, shifting priorities, ambiguity, and rapid change; shows resilience in the face of constraints, frustrations, or adversity; demonstrates flexibility.

Uses Sound Judgment

• Makes timely, cost effective and sound decisions.
• Makes decisions under conditions of uncertainty.

Shows Work Commitment

• Sets high standards of performance.
• Pursues aggressive goals and works efficiently to achieve them.

Commits to Quality

• Emphasizes the need to deliver quality products and/or services.
• Defines standards for quality and evaluated products, processes, and service against those standards.
• Manages quality.
• Improves efficiencies.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to be present at the employee site during regularly

WORK ENVIRONMENT: The work environment may include exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations and other conditions common to an oncology/hematology clinic environment. Work will involve in-person interaction with co-workers and management and/or clients. Work may require minimal travel by automobile to office sites.