Project Service Coordinator

Tools & Programs:

• AWC Business System
• Internet-based Project Management Tools
• Microsoft Excel (Proficient in spreadsheets, reporting, and data analysis)
• CRM and Order Management Systems
• ERP Systems (Enterprise Resource Planning) for Dealer & Manufacturer Dealership Experience (Buy & Resell)
• SharePoint for data tracking and reporting

Immediate Responsibilities:

• Manage inbound service requests for corporate customers and business unit facilities nationwide.
• Coordinate service requirements with end users to ensure proper scope identification for correct service activities.
• Liaise with manufacturers to fulfill service needs and verify warranty information using manufacturer databases and support contacts.
• Work closely with IT departments to implement system upgrades, test interfaces, and ensure compatibility with customer portals.
• Track service requests through Service Net to meet required SLA timeframes and performance metrics.
• Maintain and update SharePoint User Site with relevant service data for customer reporting.
• Prepare and send service repair quotes using CAP and enter orders for service products and replacement parts.
• Coordinate with third-party vendors for product orders and service fulfillment.
• Ensure timely invoicing and closeout of all service orders through customer interfaces and internal systems.

Expanded Responsibilities & Growth Opportunities:

• Process, track, and invoice all catalog orders efficiently.
• Enhance and maintain SharePoint updates to improve workflow and reporting accuracy.
• Prepare and analyze quarterly reports for management and customers.
• Support overflow invoicing and administrative tasks as needed.

• Proficient in Excel and ability to navigate multiple software programs
• Strong understanding of the sales cycle, including enterprise accounts and contract negotiations
• Experience managing multiple projects simultaneously with a high level of organization
• Excellent intuition and problem-solving skills in a fast-paced, dynamic office environment
• Dealer & Manufacturer dealership experience (Buy & Resell)
• Ability to work with IT departments for upgrades, testing, and integration with customer portals
• Exceptional customer service skills and ability to manage service requests effectively
• Technology-savvy, with experience working with online service tracking tools and reporting platforms
• Highly organized and detail-oriented
• Healthcare industry experience is optional but preferred