Demo Coordinator

We're hiring! If you want your contributions to make a real difference, check out this new career opportunity with us at Draeger where we are led by the guiding principle "Technology for Life"

The Demo Coordinaor is responsible for the management of equipment, personnel, and transport for equipment to support Sales demonstrations and events and related activities.

Coordination of demo request for equipment

(including: Scheduling of equipment, scheduling of TSR as requested by sales, escalation management in case of noncompliance with the request due to lack of available resources, trigger of shipment, trigger of return, monitoring agreed time lines for usage of equipment, initiation of counter actions in case of incomplete or damaged return, management of transportation suppliers).

Verification of information required to request evaluation.

Coordinate personnel onboard\exit process processes with regard to demo assets (ensuring that all eligible field personnel are properly setup to submit demo requests including training on how to submit a request, ensuring that all equipment is returned in a timely manner and good condition).

Feedback
Solicit and record feedback from sales/requestor regarding demo request and equipment.

Service Documents
Monitor, enter, and update dispatch and/or RMA requests as needed; working with Service Support and Customer success team as needed.

Master Data
Maintain necessary sales rep/requestor data via WMS, demo website, or other information systems as needed/requested; requesting SAP number associated with requestor (as needed) for consignment purposes; consignment of equipment in SAP

Performs other duties as needed and assigned.

Education:

High school diploma or equivalent in education, training & experience.

Related Experience:

This is an entry level position. Customer service experience preferred. Asset Management/Scheduling or similar relevant experience. Experience working with Transport providers preferred. Reporting experience. 1 to 2 years' experience.

Special Competencies or Certifications:

• Ability to work independently
• Team player
• High accountability
• Analytical but practical thinking
• Efficient work performance
• Very good IT skills (SAP and MS Excel and MS Outlook preferred)
• Excellent communication skills both written & verbal
• Ability to multitask.
• Prior experience with detail-level follow up

Work Environment / Conditions:

Ability to work in an office environment with office equipment.

General Requirements:

All employees of the Drager organization are expected to:

• Act as an ambassador of and in accordance with the company's Guiding Principles.
• Adhere to the company's Principles of Business and Conduct.
• Demonstrate good judgment and respect the confidentiality of company and personnel information.
• Deal professionally and courteously with all internal and/or external contacts.
• Seek guidance and direction as necessary in the performance of duties.

Draeger has several sites located across North America as well as field-based sales and service positions. Our North America headquarters is located in Telford, PA just north of Philadelphia. We also have US sites in Andover, MA, and Houston, TX. Our Canada site is located in Mississauga, Ontario.

Our US headquarters located north of Philadelphia in Telford, Pennsylvania is our US manufacturing site for our Neonatal product line supplying many global customers as well as production support for Draeger's Safety products. This location also serves as the key site for essential US functions which includes Medical Sales and Service Management, Medical Marketing, Legal, Compliance, Regulatory, Quality and Finance.

EEO is the Law

Draeger is an Equal Opportunity Employer. To learn more: Know Your Rights: Workplace Discrimination is Illegal (dol.gov)

From hospitals to fire departments to industrial customers, people around the world rely on our products: cutting-edge technology that combines real engineering with the digital future. With over 130 years of experience, passion and the bold ideas of more than 16,000 employees, we are committed to turning technology into technology for life.