Portal Specialist

About this role:

As a Portal Specialist, you'll play a vital role in receiving and translating Gartner system invoices into a variety of client external billing portals. In this dynamic client-facing position, you'll have the exciting opportunity to collaborate closely with our Sales, Order Management, and Collections teams, as well as our external portal vendors. Additionally, you'll take charge of managing the US federal portal and lend your expertise in overseeing various Mexican portal clients.

What you'll do:

• Receive finalized invoices delivered by the Order Management Team to be processed through various Client e-billing systems.
• Own the full scope of electronic billing for assigned clients to include various administrative or access functions, resulting in accurate e-billing to client and payment from client.
• Maintain notes in invoice software for all invoices submitted.
• Audit ledgers for discrepancies or errors
• Notify Collections with the details of any confirmations, rejection notifications and payment notifications.
• Work with various Help Desk's to resolve system or portal issues.
• Manage payment portal vendor relationship to ensure portal maintenance and notification of changes, enhancements, etc.
• Create purchase requisitions/purchase orders for payments on vendor portals.

What you'll need:

• US Citizenship required
• 2-4 years of professional experience with strong technical and systems background
• Associate's degree or equivalent work experience preferred.
• Proficiency in both written and verbal Spanish and English is required, and knowledge of Portuguese is considered an advantage.
• Proficient in Microsoft (Word, Excel, & Outlook) and invoicing software
• Excellent oral and written communication skills
• World class customer service skills with the ability to communicate with a diverse audience at various levels and all countries and cultures within the organization
• Excellent time -management skills ability to work in a fast paced, high-pressure environment while retaining patience and meet tight deadlines;

• Analytical, problem solving and project management skills;

• Meticulous attention to detail;
• Ability to adapt to a constantly changing environment;
• Ability to reconcile complex data;

Who you are:

• Motivated, high-potential performer, with demonstrated ability to influence and lead
• Strong communicator with excellent interpersonal skills
• Able to solve complex problems and successfully manage ambiguity and unexpected change
• Teachable and embracing of best practices and feedback as a means of continuous improvement
• Consistently high achiever marked by perseverance, humility and a positive outlook in the face of challenges

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we've grown to more than 20,000 associates globally who support ~15,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

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