US US CIO Office - Director, Change Management

What is the opportunity?

Oversees the implementation, integration and effectiveness of change management processes, and ensures compliance with organizational strategies. Manages activities through senior managers and managers and implements corporate and divisional strategic plans and budgets.

What will you do?

• Support US CIO Change Management lead in oversight and governance of US Tech target operating model execution and business as usual (BAU) sustainability activities
• Wear many hats in a fast-paced environment while contributing to CUSO creation efforts, including business and technical analysis, project quality assurance, and program management of US Tech wide initiatives and US regional governance
• Facilitate and engage in business analysis and definition of standards acrossplatforms, coordinating with CUSO Architecture as appropriate
• Perform a gap analysis between current and future states or process re-engineering; assess and recommend highest value-added solution options to US Tech senior management and US Board
• Assist in establishing priority and portfolio objectives leveraging IT knowledge and business analysis expertise
• Understand the business context and the impacts of the proposed change to people, processes, organizational structure, policies, and technology
• Establish, develop, and maintain strong relationships with Sponsors, Stakeholders, RBC business, risk, and enterprise partners
• Champion strong project governance and execution assurance processes
• Prepare program roadmaps and implementation plans to align with executive and regulatory approval
• Manage overall program/project financials and track value for effective decision-making
• Work closely with executive leadership, project managers and 3rd party providers to enhance efficiency and successfully deliver multi-year programs on time, on budget
• Partner with cross functional teams to influence and navigate business and tech priorities and needs, reaching a consensus that will meet regulatory expectations and best business outcomes
• Determine the appropriate project structure, methodology, and tool set given the initiative and team while aligning to CUSO and RBC enterprise standards
• Facilitate discussion leading to collective decision-making, goal setting and conflict resolution
• Remove impediments to delivery success through the proactive management of external dependencies and problem-solving, considering options and selecting solutions; escalate issues through business and/or IT channels where necessary
• Navigate and identify shared IT services and opportunities for rationalization, alignment and governance.

What do you need to succeed?

• Experience within financial services sector supporting and delivering business and technical projects
• Experience managing complex initiatives across disparate stakeholders
• Experience with agile practices including scrum/Kanban, agile ceremonies (standups, backlog refinement, team demos)
• Understanding of IT Risk and Federal Reserve Board (FRB) Regulatory requirements to incorporate into US Tech strategy, program management and delivery
• Experience responding to and delivering FRB Matters Requiring Attention (MRA) or Matters Requiring Immediate Attention (MRIA), including constructing a plan and navigating complex, evolving or abstract requirements
• Experience scheduling activities across multiple and global delivery teams to deliver a common capability
• Strong communication and negotiation (win-win) skills with ability to work cross-functionally to articulate, measure and solve complex, often abstract issues in a fast-paced environment

• Excellent documentation, attention to detail, thoroughness and strong ownership of work
• Proficient with Microsoft Office applications (Excel, PPT, Project)
• Experience with JIRA, Confluence and Sharepoint
• Deadline-driven and results-oriented; able to meet consistently high-quality standards while handling a variety of tasks and deadlines simultaneously.
• Experience with ITIL (IT Infrastructure Library), CMMi (Capability Maturity Model) and SDLC (Software Development Lifecycle)

• Expert knowledge and proven experience in requirements analysis and documentation:

• Scope Management
• Business Process Definition
• Use Cases and Scenarios
• Data Requirements
• Business Rules Analysis and Decision Modelling
• User Interface Design
• Non-Functional Requirements

Must Have:

• 10+ years' experience in business/technical analysis in a bank environment
• 10+ years' experience in project delivery with waterfall and agile teams at a bank
• Experience within financial services sector supporting and delivering business and technical projects
• Experience managing complex initiatives across disparate stakeholders
• Experience with agile practices including scrum/Kanban, agile ceremonies (standups, backlog refinement, team demos)
• Understanding of IT Risk and Federal Reserve Board (FRB) Regulatory requirements to incorporate into US Tech strategy, program management and delivery
• Experience responding to and delivering FRB Matters Requiring Attention (MRA) or Matters Requiring Immediate Attention (MRIA), including constructing a plan and navigating complex, evolving or abstract requirements
• Experience scheduling activities across multiple and global delivery teams to deliver a common capability
• Strong communication and negotiation (win-win) skills with ability to work cross-functionally to articulate, measure and solve complex, often abstract issues in a fast-paced environment

• Excellent documentation, attention to detail, thoroughness and strong ownership of work
• Proficient with Microsoft Office applications (Excel, PPT, Project)
• Experience with JIRA, Confluence and Sharepoint
• Deadline-driven and results-oriented; able to meet consistently high-quality standards while handling a variety of tasks and deadlines simultaneously.
• Experience with ITIL (IT Infrastructure Library), CMMi (Capability Maturity Model) and SDLC (Software Development Lifecycle)

• Expert knowledge and proven experience in requirements analysis and documentation:

• Scope Management
• Business Process Definition
• Use Cases and Scenarios
• Data Requirements
• Business Rules Analysis and Decision Modelling
• User Interface Design
• Non-Functional Requirements

• Expert knowledge and proven experience in requirements management and communication - requirements walkthroughs; scope and change management; traceability; configuration management, Backlog Management

Nice to Have:

• Knowledge of Scaled Agile practices
• Experience with Planview and/or RBC MIS (Management Information System)
• Solid financial experience, ideally with capital expenditure requests

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

* Leaders who support your development through coaching and managing opportunities.

* Ability to make a difference and lasting impact.

* Work in a dynamic, collaborative, progressive, and high-performing team.

* Opportunities to do challenging work.

* Opportunities to build close relationships with clients.

The expected salary range for this particular position is $160,000-250,000 depending on your experience, skills, and registration status, market conditions and business needs.

RBC's compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:

* Drives RBC's high-performance culture

* Enables collective achievement of our strategic goals

* Generates sustainable shareholder returns and above market shareholder value

Job Skills

Additional Job Details

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above