Principal Product Manager, Technical - Digital IT Products

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

Key Responsibilities:

• Lead the end-to-end product lifecycle for enterprise IT and digital experiences, from ideation to execution.
• Define and drive product vision, roadmap, and strategy for provisioning, self-service, and assisted channels.
• Develop and own key product requirements, ensuring alignment with business objectives and customer needs.
• Collaborate with engineering, UX, and business teams to build seamless, scalable, and high-performing technology solutions.
• Spearhead large-scale software development projects, optimizing IT infrastructure and digital platforms.
• Oversee customer journey enhancements, driving personalization, automation, and seamless omnichannel interactions.
• Ensure alignment between IT systems, digital platforms, and business priorities, focusing on Starlink integration and new T-Mobile service offerings.
• Partner with internal stakeholders to drive efficiency, innovation, and modernization in IT and digital processes.
• Utilize data-driven insights and analytics to measure success and continuously refine digital experiences

Work Experience:

• 10+ years of product management experience, with a focus on IT, digital transformation, enterprise software, or large-scale technology projects.
• Strong expertise in enterprise IT platforms, digital experiences, and customer journey optimization.
• Proven track record of leading large-scale software development and digital transformation initiatives.
• Experience in provisioning, self-service platforms, assisted support channels, and IT modernization.
• Solid understanding of cloud technologies, APIs, enterprise integration, and digital ecosystem management.
• Excellent cross-functional leadership and stakeholder management skills.
• Ability to translate complex technical requirements into business-aligned product strategies.
• Strong analytical skills with a data-driven mindset to optimize performance and user experience.
• Experience working in telecommunications, enterprise IT, or SaaS industries is a plus.

Knowledge, Skills and Abilities:

• Business Operations Demonstrates complete mastery of business side skills (communication, customer research, product vision, feature definition), as well as technical architecture, Dev, and execution skills. (Required)
• Business Analysis Proven analytical skills with demonstrated ability to identify/analyze/synthesize product use data and use the data to drive decisions. (Required)
• Customer Experience Management Mastery level (industry leading) understanding of customer experience. (Required)
• Technology Mastery level understanding of platform technologies and components such as security, performance, optimization, API integration.
• Expert level knowledge of full technology stack on which your assigned product runs. (Required)
• Agile Methodologies Proven success in directing matrixed resources and delivering software, with Agile Scrum methodologies and other commonly used tools, across multiple teams. (Required)
• Technical Writing Mastery of requirements elicitation, and writing skills including the ability to write concisely and clearly for different audiences. (Required)
• Agile Project Management Mastery of requirements elicitation, and writing skills including the ability to write concisely and clearly for different audiences. (Required)
• Collaboration Experience with successive elaboration and ability to develop Initiatives, Features and User Stories that the DevOps teams can ingest. (Required)
• Product Management Experience in delivering large and complex business/technology initiatives as Product Manager or lead technology role. (Required)
• Communication Proven ability to effectively and efficiently communicate with Leadership, technical and non-technical audiences while employing a high degree of collaboration and influence.
• Excellent written and verbal communication skills with ability to present complex technical information in a clear and concise manner to a variety of audiences including executives and non-technical leaders. (Required)
• SQL Fluent with SQL, Tableau, other analytical solutions like SAS, SPSS. (Required)
• Tableau Fluent with SQL, Tableau, other analytical solutions like SAS, SPSS. (Required)
• Integration Knowledge and experience with integration patterns, API's, and protocols such as REST, EDI, SOAP, etc. (Required)
• DevOps Mastery of DevOps (CI / CT / CD) and application of CI/CT/CD in Agile environment. (Required)

Education:

• Bachelor's Degree Computer Science, Engineering, IT or equivalent experience. (Required)

Licenses and Certifications:

• Certified Scrum Master (CSM) Scrum Product Owner Certification (CSPO) (Preferred)
• Other Technical Certification Agile Certified Practitioner (PMI-ACP) (Preferred)

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.