Sr. Manager, IT Infrastructure

At Benchmark, we are driven by our purpose: to innovate for a healthier, safer, and better-connected world to create a brighter future. When you join us, you become part of a team passionate about making a meaningful impact across various sectors, including commercial aerospace, defense, advanced computing, next-generation communications, complex industrials, medical, and semiconductor capital equipment. We prioritize career growth, fostering a culture that ensures you reach your full potential. At Benchmark, your work is purpose-driven, enabling you to create a positive impact on the world and make your career truly meaningful. You'll be part of a collaborative, diverse, and inclusive team that values your ideas and contributions.

Summary:

The Sr. Manager of IT Infrastructure is a hands-on leadership role and will be responsible for overseeing and managing the company's IT infrastructure, including cloud and on-premises hosting, networking, and storage systems. This role requires experience with Hyper-Converged Infrastructure (HCI) platforms such as Scale Computing or Nutanix. The ideal candidate will have a proven track record of managing complex IT environments and ensuring the reliability, security, and scalability of enterprise-class infrastructure..

POSITION RESPONSIBILITIES

1. General:
* Develop and implement IT infrastructure strategies, policies, and procedures.
* Collaborate with cross-functional teams to support business initiatives and projects.
* Lead and mentor a team of IT professionals, providing guidance and support for their professional development.
* Stay current with industry trends and emerging technologies to ensure the company's IT infrastructure remains competitive and up-to-date.
* Assist in planning the IT infrastructure budget, ensuring cost-effective solutions and efficient resource allocation.
* Strong focus on Voice of the Customer (VOC) to achieve SLAs for system availability and ticket resolution.
2. Networking:
* Experience with firewall and network administration, including routing and switching, micro-segmentation, security hardening, and QoS.
* Manage and maintain the company's networking infrastructure, including SD-WAN, LAN, and Campus-Area networks. SSE or SASE experience is a plus.
* Assist InfoSec team to achieve robust network security and compliance (e.g., ISO27001, NIST, CMMC)
* Assist in the planning and execution of disaster recovery (DR) testing to achieve RPO and RTO objectives.
* Travel to major sites as needed (up to 20%).
3. Hosting & Storage:
* Manage and maintain the company's HCI platforms, currently using Nutanix and Scale Computing.
* Plan for sizing and scalability of company's HCI platforms based on IT roadmap and business needs.
* Advise and support cloud integration efforts, primarily Microsoft Azure.
* Ensure the reliability, security, and scalability of the hosting infrastructure to support business objectives.
* Assist in the management and maintenance of the company's non-HCI systems (HP Nimble, VMware, vSAN).
4. Vendor Management:
* Manage relationships with IT service vendors to ensure high-quality service delivery.
* Negotiate contracts and service level agreements (SLAs) with vendors.
* Monitor vendor performance and address any issues or discrepancies.

KNOWLEDGE, SKILLS & ABILITIES
Education / Experience
* Bachelor's degree in Information Technology, Computer Science, or a related field.
* Minimum of 10 years of experience in IT infrastructure management, with a focus on cloud and on-premises hosting, networking, and storage systems.
* Prior experience with HCI platforms. Experience with Scale Computing or Nutanix is a plus.
* Windows Server system administration required, RH Linux system administration a plus.
* Strong knowledge of IT infrastructure technologies, including virtualization, networking, storage, and cloud computing.

Skills
* Strong leadership and team management abilities
* Strong analytical and strategic thinking abilities.
* Ability to work in a fast-paced, global environment.
* Excellent organizational and project management skills.
* Knowledge of IT service management best practices

Abilities
* Must be able to lift, carry, push, or pull up to 20 pounds 5% or less of the workday
* Must be able stoop, kneel, crouch, or crawl 5% or less of the workday
* Must be able to talk, see, hear, concentrate, think, and reason
* Able to travel up to 20% of the time, including day, overnight, and international travel as required

Education:
* Bachelor's degree in Information Technology, Computer Science, or a related field.

Geographical Location: Arizona:Tempe
Physical Location: Tempe, AZ - Headquarters
Shift: 1st Shift
Work Schedule: M-F 0800-1700
Full Time

Export Control: This job position may include access to controlled information or technology covered under applicable U.S. export control laws. As such, employment for this job position may be contingent on either verification that an applicant falls under the definition of a "U.S. Person" (which includes U.S. citizens, U.S. lawful permanent residents, and those granted U.S. asylum or refugee status)or on the Company timely obtaining any necessary export license required under federal laws. The Company evaluates such export license situations on a case-by-case basis and may decline to proceed with a job applicant in its sole discretion since export license applications can take many weeks to be processed.

In our innovative environment, you'll work with cutting-edge technology, leading the way in engineering design and delivering world-class manufacturing services for products that make a real difference in the lives of others. At Benchmark, your career is more than just a job. It's an opportunity to be part of something bigger, where your work matters and helps shape a brighter future for everyone. Together, we will achieve extraordinary things.

Benchmark is an equal opportunity employer. We are bringing together a diverse workforce with unique talents, life experiences, cultures, and perspectives to promote an innovative, collaborative, and creative place to work. If you need assistance or an accommodation due to a disability, please email us at careers@bench.com.