CCAP Outreach and Engagement Coordinator

Monday-Friday 8:00 a.m.-5:00 p.m.

Virginia Western Community College is a two-year public institution of higher education operating under the Virginia Community College System, a statewide system of community colleges. The College operates under the policies established by the State Board for Community Colleges and the Virginia Western Community College Local Advisory Board.

Virginia Western is located on a 70-acre campus in southwest Roanoke, VA. The service region of the College includes Roanoke, Salem, Roanoke County, Craig County, Franklin County, and southern Botetourt County. The College was established in 1966 and has grown from an initial enrollment of 1,352 to its current annual enrollment of over 9,000 students in credit courses and more than 1,400
enrollments in fast-track workforce and continuing education courses.

Virginia Western Community College is accepting applications for a full-time, restricted Community College Access Program ( CCAP) Outreach and Engagement Coordinator position within the Educational Foundation. The CCAP Outreach and Engagement Coordinator supports the college mission by developing and executing outreach and recruitment strategies, as well as helping Roanoke City high school students apply to the program, apply to the college and complete financial aid applications in a timely manner. The Coordinator further connects with the applicant's family/guardians, as needed, to ensure successful completion of the FAFSA/ VASA in time to receive CCAP and other Foundation scholarship funding. This position serves as an advocate for Roanoke City students during the enrollment and onboarding process. The position coordinates college initiatives designed to promote Virginia Western in Roanoke City. To increase outreach and enhance student services, the Coordinator also translates public-facing application and recruitment materials into Spanish and assists Chapman Hall advising staff with translation services, when available.

This position will require some evening and weekend availability to promote CCAP.

This is a restricted, classified position funded by the Virginia Western Community College Educational Foundation. The position is funded through June 30, 2027, but may be continuously renewed based on satisfactory performance and achievement of outcomes.

Excellent verbal and written communication skills in both English and Spanish (i.e., bilingual). Ability to represent the college to customers, the public and other external sources including high school visits, career fairs, corporate visits from community employers and other college recruitment-related events. Experience working with diverse individuals and groups. Strong interpersonal skills and effective problem-solving skills. Excellent customer service skills, including the ability to effectively follow up and follow through. Knowledge of and sensitivity to the needs of individuals from underserved populations. Demonstrated ability to communicate effectively, both orally and in writing, and work effectively with multi-cultural populations that support diversity, cultural understanding and inclusion. Demonstrated ability to prioritize and manage multiple tasks; work in a demanding, fast-paced environment with changing priorities; and adhere to required timelines meeting work priorities and objectives. Demonstrated proficiency using Office 365, Google Suite and related applications. Demonstrated ability to work independently and in a team environment. Ability to track program outcomes, set measurable objectives and work toward those targets. Flexibility to work during evening and weekend hours as needed to meet project deadlines and organizational goals.

Experience working with or providing support to students (e.g., advising, admissions, teaching, etc.) preferred. Experience using educational technology platforms (such as EAB Navigate, PeopleSoft Student Information System ( SIS and Canvas) or Customer Relationships Management platforms (such as Salesforce, MailChimp, Constant Contact) preferred.

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In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services ( DARS), or the Department for the Blind & Vision Impaired ( DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155

The Virginia Community College System ( VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.

The Virginia Community College System ( VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts ( ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.