Channel Solutions Engineer

Channel Solutions Engineer

We're currently looking for: Channel Solutions Engineer

The RingCentral Channel Solutions Engineer is a technical pre-sales specialist, responsible for partnering with RingCentral's Partner Managers and their aligned Channel Partners.

A Channel Solutions Engineer should have in-depth knowledge on the entire RingCentral Ecosystem, including; RingCentral RingEX (formerly called RingCentral MVP), RingCentral RingCX, RingCentral Contact Center, RingCentral Events, RingCentral RingSense and the overall technical architecture of RingCentral's solutions.

To succeed in this role you must have experience in:

Primary responsibilities include general partner enablement and training, remote and onsite product demonstrations, prospect network readiness, and solution validation via Proof of Concepts (POC) for sales opportunities. Responsibilities can also include working alongside RingCentral Account Executives and Channel Partner personnel to assist in closing new business via our Channel Partner community. Additional responsibilities include, but are not limited to: monitoring and supporting SE collaborative teams, manage customer feature requests and document for product team, lab testing, continued education on the platform and underlying technologies, and provide Solutions Engineer support at related trade shows and Channel events.

Desired Qualifications:

• 7+ years of experience serving in the capacity of a Technical Sales/Solutions Engineer in a SaaS (Software as a Service) environment, or equivalent, relevant experience

• Proven ability to provide technical leadership to the Channel Partner account team and engineers

• Must be able to coordinate across various groups and functional teams

• Ability to apply solutions, technology and products to a business opportunity.

• Willingness to travel regularly (up to 50%) throughout assigned region/territory.

• Knowledge and demonstrated operating experience in one or more of the following areas of specialization: Voice, Video, Contact Centers and/or Mobile Communications

• Knowledge of VoIP and data networking protocols

• Understanding of customer communications requirements for enterprise business markets.

• Competitive knowledge including solution, technology and product offerings.

• Demonstrates the ability to excel at understanding and communicating complex technical solutions and issues.

• Some understanding of software development technologies is desirable.

• Some experience with project management and resource-tracking desired.

• Demonstrated ability to implement, drive and track projects.

What we offer:

• Comprehensive medical, dental, vision, disability, life insurance

• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits

• 401K match and ESPP

• Paid time off and paid sick leave

• Paid parental and pregnancy leave

• Family-forming benefits (IVF, Preservation, Adoption etc.)

• Emergency backup care (Child/Adult/Pets)

• Employee Assistance Program (EAP) with counseling sessions available 24/7

• Free legal services that provide legal advice, document creation and estate planning

• Employee bonus referral program

• Student loan refinancing assistance

• Employee perks and discounts program

RingCentral's Solutions Engineering team uses expert knowledge of our platform to help new and existing clients create custom solutions that make the most of our technology.

RingCentral is the leading global cloud-based communications provider because we're not just selling solutions; we're powering human connections. That's why we're the largest and fastest-growing pure-play provider in our space.

RingCentral's work culture is the backbone of our success. And don't just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone(MVP) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you.

If you are hired in Colorado, California, Hawaii, Nevada, New York, Maryland, Washington, Connecticut, Rhode Island, the compensation range for this position is between $92,400 and $171,000 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.