Executive Director - Enterprise IT Applications

At New York Blood Center Enterprises (NYBCe), one of the most comprehensive blood centers in the world, our focus is on cultivating excellence by merging cutting-edge innovation with diligent customer service, groundbreaking research, and comprehensive program and service development. Join us as we work towards meeting and exceeding the growing needs of our diverse communities, further our lifesaving strategic goals in a rapidly changing environment, and expand our impact on the local, national, and global communities we serve.

Provides leadership and strategic oversight for the enterprise portfolio of software application solutions, including:

Solutions analysis and recommendations,
• Development and planning,
• Configuration and maintenance,
• Testing and quality assurance,
• Deployment and implementation, and
• Ongoing maintenance and life cycle management.

Serves as a member of enterprise IT leadership for the ongoing strategic direction, monitoring, evaluation, and quality assurance of enterprise IT applications.

Coordinates with other IT leadership, including infrastructure, service delivery, security, and data science, as well as other operational and support functions of the organization to support enterprise IT strategy.
Works to ensure top workplace culture and employee engagement. Regularly collaborates with IT and other enterprise leadership to develop and achieve strategic objectives, and establish policy, standards, and protocols to meet operational and regulatory requirements. Responsible for IT team development and overseeing the IT concerns and ensuring the compliance of IT operational policies and procedures.

Locations:

Candidates must be able to report into one of the following NYBCe locations: Rye,New York; Kansas City, Missouri; St. Paul, Minnesota; Providence, Rhode Island, and Newark, Delaware.

Strategic IT Leadership & Governance

• Define, develop, and implement enterprise IT application strategies, policies, and best practices.
• Provide thought leadership on emerging technologies and innovations to enhance organizational capabilities.
• Ensure IT strategies align with business objectives, regulatory compliance, and security requirements.
• Collaborate with executive leadership to establish policies, standards, and protocols for IT operations.

Enterprise IT Application Management

• Oversee the full application lifecycle, including analysis, planning, configuration, testing, deployment, and maintenance.
• Ensure IT solutions are scalable, cost-effective, and enhance business operations.
• Identify, recommend, and manage cost-effective technology solutions that drive efficiency and productivity.
• Ensure adherence to compliance standards for corporate, financial, and regulatory systems.
• Monitor system performance, security, and data protection measures.

Project & Vendor Management

• Lead cross-functional teams consisting of IT, business, and legal stakeholders for enterprise-wide technology initiatives.
• Oversee the selection, negotiation, and management of IT vendors, software providers, and implementation partners.
• Review and approve statements of work (SOWs), contracts, and service agreements to ensure business alignment.
• Develop and present business case justifications and cost-benefit analyses for IT investments.
• Ensure IT projects are delivered on time and within budget, coordinating resources effectively.

IT Team Leadership & Development

• Directly supervise and develop management-level IT staff, providing mentorship and career development opportunities.
• Promote a collaborative, high-performance team culture focused on innovation and operational excellence.
• Ensure compliance with IT operational policies, standards, and procedures.
• Foster continuous improvement through training, performance evaluations, and process optimization.

Operational Support & Quality Assurance

• Oversee the help desk, technical support, and user adoption of IT systems.
• Implement quality assurance protocols, including system testing and validation.
• Maintain and improve customer service standards through proactive IT support and issue resolution.
• Drive data-driven decision-making by collecting, analyzing, and reporting on IT system trends and performance.
• Makes recommendations for improvement of business unit processes and practices.
• Attends professional development workshops as required.
• Any related duties as assigned.

Education:

• Bachelor's Degree in computer science, information systems or related field.

Experience:

• 10 years of IT leadership experience in enterprise software applications, preferably in healthcare or a related industry.
• Proven experience in project management, vendor negotiations, and IT governance.
• Prior experience managing supervisory/managerial teams.
• Strong knowledge of enterprise IT applications, security compliance, and business process automation.

Any combination of education, training and experience equivalent to the requirements above that has supplied the necessary knowledge, skills and experience to perform the essential functions of the job.

For applicants who will perform this position in New York City or Westchester County, the proposed annual salary is $225,000.00p/yr. to $245,000.00p/yr. For applicants who will perform this position outside of New York City or Westchester County, salary will reflect local market rates and be commensurate with the applicant's skills, job-related knowledge, and experience.