ETS Engineer IV - AI Engineering (AI/ML/NLP)

Overview

The Cognitive and Generative-AI Engineering team, part of the Enterprise Data and Information Management (EDIM) department, is responsible for developing and implementing AI-driven solutions that enhance and scale AI adoption across Navy Federal Credit Union. This is a pivotal role in the AI Center for Enablement, leading the design and implementation of cutting-edge AI systems. This role leverages and adapts state-of-the-art large language models (LLMs) to solve complex business problems and identifies opportunities to build modular and reusable components. The incumbent will collaborate with ETS (Enterprise Technology Services) and Business partners including Enterprise Architecture, Enterprise AI Strategy, and the AI Working Group to build and drive solutions. They will provide delivery and ongoing support for NFCU's data science, advanced analytics, and augmented intelligence technologies, executing on the strategic vision and ensuring the successful implementation of AI initiatives across the organization. Successful candidates will exhibit excellent problem-solving skills, effective communication and analytical skills, as well as strong leadership qualities.

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Responsibilities

• As a key member of the AI Center for Enablement (C4E), provide platform, engineering, and enablement services to drive the adoption and utilization of Generative AI capabilities, fostering technological innovation and improving member experience through foundational AI capabilities.
• Develop AI standards and best practices and establish processes for curating and registering AI models into Model Garden, ensuring compliance with regulatory and security standards throughout the model lifecycle.
• Define, publish and socialize technology roadmaps for AI/ML enabled capabilities supporting business use cases and outcomes.
• Partner with senior EDIM, technology product, and engineering leaders to shape and contribute to the strategic goals and direction needed to continuously evolve NFCU's AI Center For Enablement capabilities.
• Lead and support enterprise developer productivity initiatives by leveraging AI-assisted coding assistants and creating chatbots for IT to drive efficiencies, navigating a complex environment with various tools and programming languages, and ensuring adoption and productivity gains across the organization.
• Design, develop and deploy AI Engineering solutions with a focus on enabling AI governance, incorporating automated ground truth validation processes, toxicity filters, and transparency measures.
• Curate, process and augment high-quality multimodal data while integrating RAG for robust model grounding and improved accuracy.
• Develop AI chatbots or agents by adapting task-oriented LLM models fine-tuned to meet NFCU-specific domains and evaluate model outcomes to ensure accuracy, reduce significant hallucinations, and assure compliance.
• Partner with business stakeholders to evaluate commercial AI solutions against custom-built options and deliver data-driven Build vs. Buy recommendations that balance technical capabilities, costs, reusability, and strategic business outcomes.
• Build and maintain strategic partnerships with technology vendors and professional services firms specializing in advanced analytics, generative AI, and natural language processing (NLP) to drive NFCU value outcomes.
• Build core engineering competencies in GPT algorithms, data ingestion for Large Language Models (LLMs), prompt engineering, and NLP/Chatbot interface construction.

Qualifications

• Bachelor's degree in Computer Science, Data Science, Data Analytics, Engineering, Statistics, Mathematics or related technical field.
• Experience with building and configuring a foundational GenAI platform including Model Garden, LLM model curation, prompt engineering, and setting up operational Governance controls.
• Experience with creating and publishing AI Standards, Best Practices, Architecture is required.
• Proven track record of driving and coordinating use of GenAI Code Assistants (GitHub Copilot, etc.) to drive Developer Productivity initiatives across the organization with clear value metrics.
• Hands-on experience building production grade AI agents using industry leading platforms (Azure AI Foundry, etc.).
• Experience with data platforms (Databricks, etc.) and organizing, cataloging and chunking of unstructured data for scalable Generative-AI solutions and robust knowledge management.
• Hands-on experience leveraging advanced techniques including Retrieval Augmented Generation to drive model accuracy, minimize hallucinations, and ground the model in facts, specifically when building AI Chatbots.
• Experience with vector stores and graph databases for managing complex relationships to use in AI applications such as recommendation systems.
• Robust experience in Azure AI/Data solutions and a deep understanding of the evolving AI landscape, with proven track record in API integrations for accessing LLMs.
• Strong leadership capabilities with experience collaborating with cross functional teams and leading, and engaging teams.
• Working knowledge of Scaled Agile delivery approaches, Azure DevOps, and general CI/CD concepts.
• Strong communication and presentation skills to explain designs and solutions to business and technical stakeholders.
• Solid experience with Python and SQL required.

Desired Qualifications

• Master's in Computer Science, Data Science, Data Analytics, Engineering, Statistics, Mathematics or related technical field.
• 7 years of experience in advanced AI/ML technologies.
• Experience working in an AI Center for Enablement.
• Experience with AI Governance and LLM Security methods.
• Experience with AIOps, Cost Scaling and model performance tuning.
• Knowledge of Navy Federal Credit Union instructions, standards, and procedures.

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180

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