New 
Customer Service Representative
 TEKsystems | |
$16.50 / hr
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life insurance, sick time, 401(k), retirement plan
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 United States, Virginia, Hampton | |
 Mar 14, 2025 | |
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*TEKsystems is hiring a Hybrid Customer service repsentative for a leading digital e-commerce marketplace in Hampton, VA. *
*Start Date: *March 31st *Location: *Hybrid in Hampton, VA *Schedule: *Monday - Friday 9am - 5pm will work 1 weekend a month (Saturday or Sunday) onsite Tuesday and Wednesday & WFH Monday, Thursday and Friday We are hiring for one of the leading digital e-commerce marketplace platforms in the US. Recently,the company became the subsidiary of a Fortune 500 international company and we are looking to expand our services aggressively. To support our ambitious growth agenda, we are looking for creative and passionate problem solvers to join our team as Customer Service Representatives. You will provide multi-channel support to our customers, answering questions, providing guidance, and troubleshooting issues as they arise, as well as pro-actively working towards improving our services. Full training will be provided to the right candidates. Responsibilities: * Be the face of the company to our customers * Handle customer inquiries and complaints * Provide information about our products and services * Troubleshoot and resolve product issues and concerns * Document and update customer records based on interactions * Develop and maintain a knowledge base of the evolving products and services *Additional Skills & Qualifications* - 2 to 3 years of call center or customer service experience - experience with customer chats and emails - cares about the success of the company and interested in growth - good writing and phone skills *Pay and Benefits* The pay range for this position is $16.50 - $16.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type* This is a hybrid position in Hampton,VA. *Application Deadline* This position is anticipated to close on Mar 21, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. | |