Logistics Repair Coordinator

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Milestone Technologies is seeking a well-organized Repair Coordinator to provide onsite services for our client supporting a global team. In this role, you will be responsible for coordinating in-warranty repairs.

* Coordinate in and out of warranty shipping and repairs with third-party vendors/manufacturers for damaged equipment
* Provide updated information on repair status and invoicing for repair costs
* Troubleshoot devices to determine possible issues
* Manage and process delivery and deployment logistics request tickets
* Process and record received deliveries of existing equipment
* Confirm and validate new asset receipts of hardware received
* Escalate, report, and manage discrepancies between hardware assets physically received
* Conduct weekly stockroom inventory asset audits
* Monitor and report inventory stock levels in accordance with established thresholds
* Maintain and track hardware to and from the inventory storerooms
* Perform hardware recovery upon employee terminations and laptop replacements
* Identify disposition of returned assets
* Assist in arranging and managing e-waste services

* HS Diploma or equivalent
* 1+ year(s) of Inventory Management experience
* Ability to work onsite following Milestone and Client safety guidelines
* Extensive understanding of IT equipment, models, and accessories, including Windows, macOS, Android, and iOS devices
* Excellent ticket management hygiene
* Responsive and efficient communication via email, Slack, and Zoom, exhibiting a high level of professionalism
* Knowledge of storeroom safety and operations
* Ability to lift/move 25-50 pounds
* Strong verbal and written skills for customer interactions
* 2+ years of Inventory Management, imaging, and deployment experience
* Knowledge and experience using ServiceNow, Jamf, BigFix, and other device management/service delivery software
* Ability to drive a truck and/or box truck is a plus

Estimated Pay Range: $21.60 - $26.00 USD

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.