Sr. Manager, Client Success (AOS)

The Sr Manager, Client Success is responsible for leading a team of client success teammates who manage the full breadth of WellSky's clients while focusing on revenue retention and portfolio growth. The scope of this job is a combination of managerial oversight with direct responsibility for client relationships, and independent responsibility to ensure that WellSky solutions deliver maximum value and achieve client objectives.

This position is for our Advisory & Outsourced Services team and will be based at WellSky's World Headquarters in Overland Park, KS. We invite you to apply today and join us in shaping the future of healthcare!

Key Responsibilities:

• Lead, inspire, and develop client success teammates, setting the vision for WellSky's client management strategy and ensuring the team effectively manages accounts to achieve long-term success.
• Own the strategy for managing and growing client portfolios, cultivating strong client relationships, maximizing retention, and aligning WellSky's solutions with client objectives to drive revenue growth.
• Serve as a key point of contact for senior client executives by driving high-level communications, feedback loops, and advocating for client needs across WellSky.
• Partner with sales, solutions, engineering, and other departments to drive client-centric initiatives, develop solutions to address client pain points, and identify business opportunities for WellSky's portfolio.
• Develop and implement strategies to mitigate churn, assess client health, and identify at-risk clients.
• Work cross-functionally to resolve issues, prevent revenue loss, and use data to drive strategic decision-making and continuous improvement within the team.
• Provide executive-level reporting and insights into client performance, portfolio health, and business growth.
• Perform other job duties as assigned.

Required Qualifications:

• Bachelor's degree or equivalent work experience
• At least 6-8 years of relevant work experience
• At least 2-4 years of relevant management experience

Preferred Qualifications:

• Familiarity with post-acute payment models for Medicaid/Medicare. Value based care experience preferred.
• Experience in management of partner relationships with vendors as related to the EHR and products to support Clinical Documentation Review and Revenue Cycle Management.
• Knowledge of regulations and compliance requirements for clinical documentation and billing in post-acute care. Home Health and Hospice preferred.
• Experience with using financial and quality metrics to drive performance improvements.

Job Expectations:

• Willing to travel up to 30% based on business needs
• Willing to work additional or irregular hours as needed
• Must work in accordance with applicable security policies and procedures to safeguard company and client information
• Must be able to sit and view a computer screen for extended periods of time

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WellSky is where independent thinking and collaboration come together to create an authentic culture. We thrive on innovation, inclusiveness, and cohesive perspectives. At WellSky you can make a difference.

WellSky provides equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law. WellSky is proud to be a drug-free workplace.

Applicants for U.S.-based positions with WellSky must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Certain client-facing positions may be required to comply with applicable requirements, such as immunizations and occupational health mandates.

Here are some of the exciting benefits full-time teammates are eligible to receive at WellSky:

• Excellent medical, dental, and vision benefits
• Mental health benefits through TelaDoc
• Prescription drug coverage
• Generous paid time off, plus 13 paid holidays
• Paid parental leave
• 100% vested 401(K) retirement plans
• Educational assistance up to $2500 per year