Ambulatory Practice Specialist

Education:

Bachelor's degree in a health care or business-related field highly preferred

Experience:

1-3 year's related experience in a medical office with emphasis on process management and patient flow

Skills:

• Knowledge of medical and insurance terminology
• Skill in oral and written communication
• Skill in providing customer service
• Ability to analyze and interpret routine data
• Skill in using computerized medical record system
• Ability to manage multiple tasks and deadlines
• Basic knowledge of performance improvement principles
• General knowledge of medical office practices and procedures
• Ability to work independently and in a team environment
• General knowledge of pharmaceutical and medical supply provision processes

Principal Duties and Responsibilities:

• Coordinates incoming and outgoing referrals in a timely manner; Collaborates with patients and providers to facilitate labs, imaging, procedures, follow-up appointments, etc.; With direction of practice manager, collaborates with other providers and practices to identify and meet patient resource needs.
• Through coordination with clinical staff and third-party vendors, assists patients in obtaining home care services and supplies; Ensures patients are notified and receive appropriate information regarding scheduled tests and procedures.
• Receives and screens visitors and telephone calls; Schedules patient appointments and performs registration duties; Provides customer service to patients; responds to patient inquiries, acts as first line of service recovery; Oversees day-to-day processes of patient arrival, rooming, and check-out; Facilitates training of front office staff and other administrative work.
• Completion of pre-registration and referral work queues; supports other staff in completion of charge, account, and claim work queues as needed; Monitors inpatient consult requests; assists in tracking work flows; Assists in monitoring of charge entry and billing information.
• Under direction of practice manager, assists in maintaining and documenting compliance with regulatory standards; Supports data collection (from EPIC reports and other manual processes) and analysis to facilitate key performance indicators and safety, quality, and process improvement work; Assists in the maintenance of policies, procedures, and standard work.
• Promotes achievement of GBMC mission, vision, values, and the four aims; Moves improvement work forward; Assists in identification, prioritization, and implementation of process improvement projects and goals; Supports the overall measurement, tracking, and improvement of patient experience and access; Participates in the planning and promotion of community outreach and marketing activities.

All roles must demonstrate GBMC Values:

Respect

I will treat everyone with courtesy. I will foster a healing environment.

• Treats others with fairness, kindness, and respect for personal dignity and privacy

• Listens and responds appropriately to others' needs, feelings, and capabilities

Excellence

I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others.

• Meets and/or exceeds customer expectations
• Actively pursues learning and self-development
• Pays attention to detail; follows through

Accountability

I will be professional in the way I act, look and speak. I will take ownership to solve problems.

• Sets a positive, professional example for others
• Takes ownership of problems and does what is needed to solve them
• Appropriately plans and utilizes required resources for various job duties
• Reports to work regularly and on time

Teamwork

I will be engaged and collaborative. I will keep people informed.

• Works cooperatively and collaboratively with others for the success of the team
• Addresses and resolves conflict in a positive way
• Seeks out the ideas of others to reach the best solutions
• Acknowledges and celebrates the contribution of others

Ethical Behavior

I will always act with honesty and integrity. I will protect the patient.

• Demonstrates honesty, integrity and good judgment
• Respects the cultural, psychosocial, and spiritual needs of patients/families/coworkers

Results

I will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals.

• Embraces change and improvement in the work environment
• Continuously seeks to improve the quality of products/services
• Displays flexibility in dealing with new situations or obstacles
• Achieves results on time by focusing on priorities and manages time efficiently

Pay Range

Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.

COVID-19 Vaccination

All applicants must be fully vaccinated against Covid-19 or obtain a GBMC approved medical or religious exemption prior to starting employment at GBMC Healthcare, to include Gilchrist and GBMC Health Partners.

Equal Employment Opportunity

GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.