ACH Clerk

City Bank

United States, Texas, Lubbock

Mar 14, 2025

Job Details

Job Location		Operations Center - Lubbock, TX
Position Type		Full Time

Description

Perform day-to-day ACH functions including processing incoming and outgoing ACH files. Responsible for accurate and timely processing of daily ACH files, processing and monitoring ACH returns, and ensuring all ACH documentation is retained according to NACHA Operating Rules. Additional duties include providing support to staff on ACH related questions. Provide support and direction on daily ACH exception processes and communicates to management to ensure appropriate actions are taken.
Essential Duties

Provide internal and external customer service
Ensure daily duties are completed correctly and timely
Responsible for the daily incoming and outgoing ACH files.
Follow all ACH rules.
Manually return ACH items on Fedline.
Work daily Returns and Corrections report
Review all new Stop Payments.
Work Stop Payment suspects.
Processing ACH disputes through Centrix DTS system, return ACH items on Fedline, crediting the customer, and sending out the proper correspondence to the customer.
Process all inquiries from government agencies to verify ACH credits posted properly to the customer referenced in their correspondence sent in.
Process all ACH and check reclamations from government agencies due to payments received after date of death of customer.
Represent the bank to the customer in a courteous and professional manner. Furnishprompt, efficient, and accurate service.
Give attention to detail and provide excellent communication skills.
Maintain work area in a clean, neat, and professional environment.
Participate in training sessions as required by supervisor.
Assist in other areas of Deposit Operations as needed.
And any other duties as needed.

Equal Opportunity Employer/Veterans/Disabled