Manager IT Airport Products

Position Summary:

The Manager IT Airport Products is the point of contact for all strategic and tactical solutions for the designated business area. The Manager is responsible for planned initiatives, projects, ongoing IT services, project delivery, and business partner management. The Manager leads, coaches, and develops a team of crewmembers focused on solution delivery and/or operational support. The Manager will be involved in operational support of all solutions and or applications within the scope of responsibility.

The Manager is comfortable with maintaining a public profile and building relationships throughout the organization. The Manager is also able to change priorities and focus to meet business demands, excels when working on complex projects, is motivated to deliver results, and exhibits the JetBlue values of Safety, Caring, Integrity, Passion, and Fun.

Essential Responsibilities:

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  • Own the relationship with our business's functional area leaders and is responsible for the delivery of IT solutions; common use, biometrics, self boarding, self bag drop to support the business functions the manager is aligned to
  • Partner to develop and deliver an IT Strategy and an annual plan to support the business functions aligned to the area of responsibility including a solution and/or application roadmap
  • Responsible for developing, maintaining, and reporting a financial and resource plan for their area of responsibility
  • Manage the IT and assigned business unit relationship ensuring that clear and concise requirements are understood and agreed service levels are maintained
  • Act as the escalation point for operational support to assigned portfolio applications with around-the-clock accessibility
  • Manage a "portfolio" of applications/solutions from conception to retirement
  • Partner with Supply Chain organization to negotiate business partner contracts and service level agreements that align with the business unit's requirements and expectations
  • Manage production and non-production environments through change control management
  • Ensure work practices are in line with all audits, security, and regulatory requirements and company policies
  • Partner with other IT Managers to ensure alignment and drive efficiencies and continued accountability for product and service delivery within assigned business units and across IT
  • Provide direct or indirect oversight of delivery teams for applicable portfolio initiatives
  • Take a significant role in leading and coaching direct team and/or indirect crewmembers to support the engagement, growth, and development of a Succession plan for the IT department
  • Other duties as assigned
  
  
  
  

Minimum Experience and Qualifications:

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  • High School Diploma or General Education Development (GED) Diploma
  • Three (3) years of experience in an IT/Business liaison role managing relationships with Matrix Partners
  • Three (3) years of experience managing large portfolios or operating budgets and delivering large-scale IT projects (Project Management Body of Knowledge (PMBOK), Microsoft Solutions Framework (MSF), SEI, Agile Methods, Rational Unified Process (RUP))
  • Five (5) years of experience in portfolio management, and project delivery, with at least two (2) years of supervisory/management experience
  • Three (3) years of experience in software development and/or production support services
  • Experience with Common Use, Biometrics and self-boarding technology
  • Knowledge of PMBOK and strategic planning
  • Knowledge of technology fundamentals and concepts
  • Available for moderate overnight travel (up to 35%)
  • Must be in possession of valid travel documents with the ability to travel in and out of the United States
  
  
  
  
• Able to work flexible hours and be available for emergency response on short notice
  
  
  
  • Must pass a pre-employment drug test
  • Must be legally eligible to work in the country in which the position is located
  • Authorization to work in the US is required. This position is not eligible for visa sponsorship
  
  
  
  

Preferred Experience and Qualifications:

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  • Bachelor's degree in a related discipline
  • Experience managing a budget and developing business cases
  • Experience managing a full project or initiative, including presenting recommendations to senior leadership
  • Thorough knowledge of business function and thorough knowledge of business operations, objectives and strategies
  • Exposure to JetBlue's IT disciplines and interdependencies and business units and how their needs drive IT strategy
  
  
  
  

Crewmember Expectations:

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  • Regular attendance and punctuality
  • Potential need to work flexible hours and be available to respond on short-notice
  • Able to maintain a professional appearance
  • When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
  • Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
  • Must fulfill safety accountabilities as prescribed by JetBlue's Safety Management System
  • Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standards
  • Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
  • Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
  • Uphold JetBlue's safety performance metric goals and understand how they relate to their duties and responsibilities
  • The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.
  
  
  
  

Equipment:

• Computer and other office equipment

Work Environment

• Traditional office environment

Physical Effort:

• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

Compensation:

• The base pay range for this position is between $118,800.00 and $177,100.00 per year. Base pay is one component of JetBlue's total compensation package, which may also include performance bonuses, restricted stock units, as well as access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.

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