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General Summary of Position
MedStar
Washington Hospital Center has a full-time, evening shift opening on our Communications team.
The Communications Center Customer Service Rep supports the hub of
communication at the hospital. They provide the initial contact and impression
for callers to the hospital and assists customers with incoming and outgoing
services. Acts as the point of contact for the activation of in-house emergency
response systems. Executes requests to page clinical and non-clinical
associates. Answers questions relative to patient information in accordance
with hospital policy. Provide information in response to inquiries about
products and services and to handle and resolve complaints.This Full-Time position will be represented by the
Service Employees International Union (SEIU) Local 722. Work Schedule: 3pm-11:30pm with every other weekend required
This department is open 24 hours and coverage for day and overnight shifts may be required as well. Primary Duties and Responsibilities
Responds to calls made to MWHC employing great customer service skills in order to provide a positive experience.Receives and processes service requests from patients, guests, physicians, and MWHC associates. Responds to customer inquiries and concerns. Follows up with customers as appropriate to ensure customer satisfaction.Generates and dispatches service request work orders for completion by vendors.Assists patients by confirming appointment times through MedConnect.Receives and processes requests for emergency and non-emergency calls for patients, physicians, departments and services of MedStar Washington Hospital Center. Answers incoming MWHC calls and routes or assists callers in locating patients, guests, physicians, or employees. Answers questions regarding patient information as appropriate.Makes public address announcements.
Minimum Qualifications
Education
- High School Diploma or GED.
- May require up to l year of technical or other specialized training.
Experience
- 6 to 12 months experience such as in a customer service environment (e.g.: telemarketing or telephone operator) where keyboarding is required.
Knowledge, Skills, and Abilities
- Requires the ability to read and write; and knowledge of grammar, and arithmetic including fractions and decimals.
- May require the use of standard office/medical equipment (i.e., typewriter, personal computer, data terminal, on-line printer, calculator, telephone, facsimile, copier, comparison or checking of reports, records and related data. Job requires extensive keyboarding, hand writing and use of telephone equipment.
This position has a hiring range of $20.941 - $31.852
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MedStar Health
Mar 15, 2025