Customer Service Rep

Your Shift: 8:00am - 4:30pm, Monday - Friday

Your Responsibilities:

• Respond to customer inquiries regarding print products, pricing, order status, and services offered.

• Handle and resolve customer issues such as printing errors, incorrect orders, shipping problems, or delays in a prompt and professional manner.

• Assist customers with placing orders, including order details like quantity, and delivery timelines.

• Provide accurate price quotes for customers based on their specific print requirements (e.g., type of print, paper quality, volume, etc.).

• Maintain a deep understanding of the company's products and services, including the types of prints available (e.g., digital, offset, large format), materials, and finishes.

• Be knowledgeable about company processes, turnaround times, and policies.

• Upsell or cross-sell products and services based on customer needs, including offering additional print options, larger quantities, or custom solutions.

• Collect customer feedback and provide insights to improve the customer experience and service offerings.

• Work closely with the production and fulfillment teams to identify solutions and resolve issues in a timely manner, ensuring minimal disruption to customers.

You Must Have:

• High school diploma or equivalent; some college education is a plus.

• Excellent verbal and written communication skills.

• Strong problem-solving and critical-thinking abilities.

• Ability to remain calm and composed in high-pressure situations.

• Basic computer skills and familiarity with customer service software.

• Previous customer service experience is a plus but not required.

The anticipated hourly range for this position is $16.00 - $18.00. The actual base offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The range listed is just one component of Taylor Corporation's total compensation and benefits package for employee.

About Taylor Corporation
One of the largest graphics communications firms in North America, Taylor's family of companies provide a diverse set of products, services, and technologies addressing the toughest communication challenges. For nearly 50 years, Taylor has been a premier provider of powerful and innovative products, services, and expertise for individuals, businesses, and distributors large and small. Our 10,000+ employees spanning 26 states and seven countries work diligently to create the interactive, printing, and marketing solutions that have helped build some of the world's more recognizable brands. Everything we do begins with identifying the unique priorities and needs of our customers and creating one-of-a-kind solutions. We offer a comprehensive benefit package including several health plans to choose from, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.

The Employer retains the right to change or assign other duties to this position.

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.