Salesforce Technical Product Owner

Job Details

Job Description

PRIMARY FUNCTION: The Salesforce Technical Product Owner is responsible for overseeing the maintenance, and optimization of a company's Salesforce CRM system, ensuring its effective use across the organization by managing user access, training, data quality, reporting, and collaborating with various departments to leverage Salesforce data for strategic decision-making;they often lead a team of Salesforce administrators and developers to achieve business goals through the platform.

ESSENTIAL FUNCTIONS:

• Collaborate with stakeholders to define business requirements, translate these into technical specifications and develop a strategic Salesforce roadmap to align organizational objectives.
• Manage the implementation of new Salesforce features, customizations, and integrations, ensuring seamless adoption across the company.
• Define and prioritize the product backlog, ensuring alignment with business goals and objectives.
• Work closely with the development team to ensure that solutions are technically feasible and meet quality standards and deliver high quality products.
• Act as the primary point of contact for all technical aspects of the Salesforce platform.
• Provide guidance and support to the development team throughout the implementation process.
• Conduct regular reviews and updates of the product backlog to ensure it remains relevant and up to date.
• Facilitate communication between stakeholders and the development team to ensure a clear understanding of requirements and expectations.
• Monitor and report on the progress of development activities, identifying and addressing any issues or risks that may arise.
• Identify opportunities to optimize Salesforce workflows and business processes to improve efficiency and productivity.
• Communicate changes to Salesforce effectively, managing user adoption and addressing concerns during implementation and updates.

OTHER FUNCTIONS AND COMPETENCIES :

• Strong understanding of Salesforce platform capabilities and limitations.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization.
• Strong analytical and problem-solving skills, with the ability to think strategically and make data-driven decisions.
• Experience with Agile development methodologies and tools.
• Exceptional leadership, organizational, and project management skills. Demonstrates application of advanced knowledge of Project Management Institute-based project management methodology.
• Proven change agent and mentor

• Skilled in Microsoft Office products including MS Project, Visio, Word, Excel and PowerPoint required; ability to use other on-premise or cloud-based project management, reporting and dishoarding tools
• Must be self-motivated, well organized and have strong innovation and facilitation skills.

EDUCATIONAL/TRAINING REQUIREMENTS:

* BA/BS in Computer Science, Business or related field preferred.

EXPERIENCE REQUIREMENTS:

• Proven experience as a Salesforce Product Owner or similar role.
• Strong understanding of Salesforce platform capabilities and limitations.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization.
• Strong analytical and problem-solving skills, with the ability to think strategically and make data-driven decisions.
• Experience with Agile development methodologies and tools.
• Salesforce certifications (e.g., Salesforce Certified Administrator, Salesforce Certified Platform App Builder) are a plus.

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ADDITIONAL INFORMATION:

• Demonstrated success in Salesforce program management.

• Demonstrated ability to work successfully with professional and non-professional staff representing diverse cultures, occupations, professions, needs and priorities.
• Ability to effectively utilize external vendors and resources throughout the organization.
• Strong negotiation, consulting and arbitration skills

Experience in the use of desktop software such as Word, Excel, Outlook, PowerPoint, and Project.

Work Shift

Worker Sub Type

Primary Location Address

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.

Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.