Returns Support Rep-1
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![]() United States, Mississippi, Olive Branch | |
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Duties and Responsibilities Responsible for creating RMAs for customer satisfaction, 30 day returns, and other return orders Request and issue goodwill credits Research returns without paperwork using AX to issue credits to the correct customer Contact sales representatives for offsetting PO's for annual stock returns, when there is not enough information to create the RMA, or any issues with receiving a returns order Communication with RLCs for scheduling returns, any changes to processes, or issues with the returns Resolve credit issues in a timely manner Process RMAs in HJ as needed Lead and assist the Returns Clerk II Handle difficult emails in a professional matter Enter daily production of created RMAs Update Return Errors daily in a spreadsheet Assist within the department as needed Assist with training and leading the Returns Clerk II Use electronic filing Practice 5S and Safety Able to react to change effectively and handle other tasks as assigned
Physical Demands Stand for long periods of time while inspecting tools Must be able to lift 30 pounds Frequent bending, stooping, pushing and pulling of parts and containers Repetitive motion Able to work in various temperature conditions Education and Experience Requirements: High School or GED diploma required Excellent organizational skills and time management skills required Must have basic math and computer skills High attention to detail Ability to perform work per instructions and within reasonable time. Must have one to two years of previous experience in electrical or mechanical repair Mechanical and diagnostic skills Physical and Weight Lifting Demands The physical and weight lifting demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Milwaukee Tool is an equal opportunity employer.
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