Returns Support Rep-1

Duties and Responsibilities

Responsible for creating RMAs for customer satisfaction, 30 day returns, and other return orders

Request and issue goodwill credits

Research returns without paperwork using AX to issue credits to the correct customer

Contact sales representatives for offsetting PO's for annual stock returns, when there is not enough information to create the RMA, or any issues with receiving a returns order

Communication with RLCs for scheduling returns, any changes to processes, or issues with the returns

Resolve credit issues in a timely manner

Process RMAs in HJ as needed

Lead and assist the Returns Clerk II

Handle difficult emails in a professional matter

Enter daily production of created RMAs

Update Return Errors daily in a spreadsheet

Assist within the department as needed

Assist with training and leading the Returns Clerk II

Use electronic filing

Practice 5S and Safety

Able to react to change effectively and handle other tasks as assigned

Physical Demands

Stand for long periods of time while inspecting tools

Must be able to lift 30 pounds

Frequent bending, stooping, pushing and pulling of parts and containers

Repetitive motion

Able to work in various temperature conditions

Education and Experience Requirements:

High School or GED diploma required

Excellent organizational skills and time management skills required

Must have basic math and computer skills

High attention to detail

Ability to perform work per instructions and within reasonable time.

Must have one to two years of previous experience in electrical or mechanical repair

Mechanical and diagnostic skills

Physical and Weight Lifting Demands

The physical and weight lifting demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.