Field Services Representative / Finance / Customer Service #8696

SAFETY SENSITIVE: No FINGERPRINTING REQUIRED: Yes

GENERAL STATEMENT OF JOB
Under the general direction of a designated supervisor, performs customer service, routine maintenance and monitoring of the City's water, sewer and reuse metering system. Performs, as needed, bench testing, regular field audits of meters and the corresponding meter billing component rate; responds to and investigates customer complaints, verifies questionable meter readings, reports needed meter maintenance; oversees or performs connects and disconnects, sensor repairs or connections; and may provide technical training to assigned personnel.

Responsibilities and Reporting During an Emergency Situation: If assigned, employees in this classification will be required to report and carry out duties as directed for the duration of an emergency. Depending on the nature of the emergency, this may require working around the clock for several days on short notice.

About Us
The City of Cape Coral is the seventh largest city in Florida, has over 1,500 full-time employees, provides various career path opportunities, and offers a robust training and development program for improving current talents, developing new skills, and building effective business relationships.

Perks and Benefits

• Free city-paid employee health coverage, additional for spouse or family
• City Employee Health & Wellness Center for healthcare services
• 5 weeks Paid Time Off (sick & vacation)
• 11 paid holidays
• Pension plan
• City-paid life and long-term disability insurance
• Optional Vision and Dental Plans
• Tuition reimbursement
• Gym membership reimbursement
• And much more!

• High school diploma and additional six (6) months of advanced study or technical training.
• Two (2) years of experience in water meter reading
• Must possess a valid state driver's license and obtain a valid Florida driver's license within thirty (30) days of hire or promotion.

• Performs superior, comprehensive customer service and technical assistance to complete work orders on residential and commercial water accounts.
• Performs turn on/off curb stops at water meters, conducts re-reads to verify read information and takes action as necessary.
• Inspects and audits meters for tampering, malfunctions, or operational deficiencies and maintains appropriate documentation of any irregularities observed; includes multi-meter accounts and matching water flow to meters.
• Investigates and resolves reports of questionable readings and water leaks. Verifies meter ID's, water flow, and related factors.
• Explains billing procedures to consumers and performs connects or disconnects of service according to account status, i.e., delinquency, relocations, new accounts and customer requests.
• Performs other related duties as required.