Refugee Family Support Case Assistant (Wilson Fish)

This job posting was opened on 3/14/25. Please note that we will be prioritizing candidates who are current IRC (and recently employed by IRC) staff before other applicants. If necessary, we will extend the opportunity to external candidates.

BACKGROUND

The IRC-Wichita office has been providing services to newly arrived refugees since 2011. The IRC-Wichita office serves refugees and immigrants by providing resettlement and placement, family strengthening services through trauma informed care, economic empowerment, youth and adult education and immigration services provided by a Department of Justice accredited legal representative. The IRC helps those in need to rebuild their lives and regain control of their future in their new home.

SCOPE OF WORK:

The Caseworker Assistant provides trauma-informed services to refugees and other qualified immigrants to support a positive resettlement experience and the achievement of clients' early self-sufficiency. The Caseworker Assistant carries out activities to meet individual client needs and preferences utilizing a broad range of financial, medical, social, vocational, and other services and resources in accordance with client eligibility and program requirements. This position works closely with Economic Empowerment staff and reports to Employment Supervisor.

RESPONSIBILITIES:

Responsibilities include, but are not limited to:

• Carry out timely tasks under employment programs to ensure each client has access to be self-sufficient such as employment services, medical care, public benefits, and access to transportation, and is oriented to their new environment.
• Support efforts to link clients with appropriate educational, health, and social services. Assist clients to attain their established goals, address challenges, and utilize available resources.
• Conduct home visits to identify clients' needs and address them as appropriate
• Detail client interactions in accordance with program requirements. Input client information in database(s) and assist with tracking and reporting as needed.
• Collaborate effectively with coworkers and partner organizations. Build and maintain relationships with area service providers for the benefit of clients.
• Use personal, insured vehicle and/or public transportation (where available) to travel and transport clients and materials as needed throughout the service delivery area.
• May provide interpretation services.
• Other duties as assigned.

REQUIREMENTS:

• High school diploma strongly preferred; bachelor's degree in social work or related field of study preferred.
• A minimum of 1 year of relevant experience strongly preferred.
• Experience working with refugee and/or immigrant populations preferred.
• Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
• Demonstrated success working and communicating effectively in various global environments and contexts.
• Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.
• Attention to detail and accuracy in work product.
• Fluent in English, both spoken and written; proficiency in language(s) spoken by client group is desired.
• Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research and problem-solving purposes.
• Valid driver's license and access to a personal, insured vehicle.

Working Environment:

• A combination of standard office environment, remote work, and 'field' time within the service delivery area to perform the above outlined responsibilities.
• May require occasional weekend and/or evening work.

Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $143 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.
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