Operations Engineer

A strategic consulting role responsible for facilitating on behalf of UH System Executive Leadership, with UH system-level VIP initiative leaders in defining scope, design, implementation, control and validation of initiative outcomes to target for patient safety, quality outcomes, patient satisfaction and financial benefits for multiple VIP Process Improvement (PI) initiatives, including facility-specific VIP initiatives at their assigned Community Hospital.

What You Will Do

• Directly assists teams with:
  * Documentation and analysis of complex current state processes, working with diverse interdisciplinary teams composed of 5 - 15 cross-functional subject matter experts
  * Obtaining "Best Practice" benchmark research and best practice model examples
  * Analyzing data to measure current UH process performance to best practices for the purpose of identifying, quantifying and prioritizing PI opportunities and efforts
  * Evaluates waste versus value-added activities based on Voice of the Customer (VOC) service needs and expectations
  * Strategic design and development of metrics that measure newly implemented processes to evaluate and validate initiative success to include patient safety, quality outcomes, patient satisfaction and financial benefit
  * Advice and guidance for VIP teams in creating measures of financial benefit and coordinating dollar value validation process with UH Corporate Division of Finance, and facility Finance Managers to determine benefit outcomes versus targets
  * Ensuring that VIP initiative and finance leads report financial results within prescribed deadlines
• Manages and builds customer relationships at all levels of the UH organization including UH System Executives, Directors and Managers, and at all leadership levels at both Cleveland Medical Center and all Community Hospitals
• Maintains updated knowledge of and uses different project management methodologies, tools, and approaches including Lean and Six Sigma Principles.
• Subject Matter Expert (SME) and advocate for Lean Six Sigma principles throughout the organization.
• In partnership with VIP initiative leaders and key stakeholders manage and monitor change controls associated with strategic, UH system-wide process improvement initiatives.
• Maintains expertise in project disciplines (e.g., DMAIC, Lean, A3, Kaizen, Six Sigma, TOPS and PDCA) process workflow planning, redesign, proof of concept pilot testing and full implementation.
• Obtains and coordinates additional Operational Effectiveness assistance as needed based on initiative priority and scope.
• Facilitates planning and scoping of all project phases and components and implementation of tested, effective strategic PI improvements.
• Assists VIP initiative leads with preparation of written and oral presentations, in partnership with key project stakeholders, to provide overview of project status, issues, risks and results for delivery to Executive forums (VIP Executive Steering Committee, Operations Group and Community Hospital Presidents).
• Provides assistance to project leads, team members, and other project managers and operations engineers as needed.

Additional Responsibilities

• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during orientation.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.