Medical Services Support Specialist

The Enlyte Family of Businesses

Mitchell | Genex | Coventry

Enlyte is the parent brand of Mitchell, Genex and Coventry, an organization unlike any other in the Property & Casualty industry, bringing together three great businesses with a shared vision of using technology innovation, clinical services and network solutions to help our customers and the people they serve. Our suite of products and services enable our employees to help people recover from challenging life events, while providing opportunities for meaningful impact and career growth.

Location: Remote

Pay: $20/hour

Schedule: Two shifts available:

• 8:00 AM - 5:00 PM (Eastern Time)
• 9:00 AM - 6:00 PM (Eastern Time)

Job Overview: We are seeking a detail-oriented and customer-focused Medical Services Support Specialist to join our clinical team. This role is responsible for managing inbound calls, faxes, and emails to process orders for various medical services and equipment for injured workers. The ideal candidate will have excellent communication skills, be comfortable in a call center environment, and have a background in healthcare or medical office settings.

Key Responsibilities:

• Answer inbound calls to process orders for medical services and equipment (e.g., home health, wheelchairs, physical medicine services)
• Manage fax line and dedicated email inbox for incoming requests
• Perform order triage and prioritization
• Make outbound calls as necessary
• Provide administrative support, including data entry and document verification
• Communicate effectively with providers and clients via phone and email
• Process high-volume, transaction-oriented assignments efficiently
• Adhere to contractual guidelines and company policies

Qualifications:

• High school diploma or equivalent required; associate or bachelor's degree preferred

• 1- 3 years' experience in a call center environment required
• 1- 3 years' experience performing data entry and typing required
• 1-3 years' experience in a medical/healthcare, worker's compensation, or insurance field preferred
• Excellent verbal and written communication abilities
• Ability to multitask and work efficiently in a fast-paced environment
• Basic computer skills and familiarity with office software
• Strong attention to detail and accuracy

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