Personal Lines Underwriting Specialist (Hybrid)

At Selective, we don't just insure uniquely, we employ uniqueness.

Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years. Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2024 and certification as a Great Place to Work in 2024 for the fifth consecutive year.

Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs.

Provides underwriting expertise to agents, insureds and internal employees, as well as outside entities such as courts, departments of insurance, etc., for litigation, market conduct examinations, and department of insurance complaints and hearings. All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements.

• Conducts multi-state and multi-line exception underwriting to accept, modify, decline, cancel or non-renew personal lines exposures.
• Acts as a resource for the company on complex and technically involved personal lines issues. Researches and interprets statutes, regulations, legislative bulletins and industry intelligence as needed.
• Accepts and resolves agency and customer issues (phone calls, correspondence, Contact-Us emails, etc.) referred due to authority level or technical expertise. Areas of expertise include (though are not limited to) personal lines products, eligibility, rating plan and coverages, legal and regulatory issues, workflows, and the automated systems that support personal lines.
• Conducts formal training sessions for employees and agency personnel
• Accountable for timely and accurate review of Department of Insurance(DOI) complaints referred by the Business Practices Group (BCP), and composition of a detailed explanation of Selective's position relative to the complaint for BCP's response back to the DOI. Involved in resulting appeals and hearings as needed.
• Interacts with Claims personnel and agents on the resolution of claims. Responsible for examining Claims adjusters' Risk Referral Reports and initiating appropriate action (e.g., addition of undisclosed drivers, policy non-renewal, etc.).
• Participates in agency visits, as needed, to support the Personal Lines Territory Managers, Agency Analysts, BSU Technical Field representatives, Agency Management Specialists.
• Represents company in a highly professional manner in legal proceedings (depositions, interrogatories, hearings and court appearances) as needed for matters pertaining to personal lines policy contracts, processing and effective dates, termination/non-re

Knowledge and Requirements

• Superior interpersonal, organizational, and time management skills.
• Ability to communicate professionally with internal and external customers in a variety of methods, such as by telephone, direct contact, and written correspondence including email.
• Experience working with and responding to Department of Insurance complaints.

Education and Experience

• 5+ years experience in the insurance industry analyzing business needs, industry trends and best practice.

Selective Insurance offers a total rewards package that includes a competitive base salary, incentive plan eligibility at all levels, and a wide array of benefits designed to help you and your family stay healthy, achieve your financial goals, and balance the demands of your work and personal life. These benefits include comprehensive health care plans, retirement savings plan with company match, discounted Employee Stock Purchase Program, tuition assistance and reimbursement programs, and paid time off plans. Additional details about our total rewards package will be provided during the recruiting process.

The actual base salary is based on geographic location, and the range is representative of salaries for this role throughout Selective's footprint. Additional considerations include relevant education, qualifications, experience, skills, performance, and business needs.

Selective is an Equal Employment Opportunity employer. That means we respect and value every individual's unique opinions, beliefs, abilities, and perspectives. We are committed to promoting a welcoming culture that celebrates diverse talent, individual identity, different points of view and experiences - and empowers employees to contribute new ideas that support our continued and growing success. Building a highly engaged team is one of our core strategic imperatives, which we believe is enhanced by diversity, equity, and inclusion. We expect and encourage all employees and all of our business partners to embrace, practice, and monitor the attitudes, values, and goals of acceptance; address biases; and foster diversity of viewpoints and opinions.