Remote

Associate Director, Commercial Solutions and Optimization

Teladoc Health
United States
Mar 17, 2025
Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you're empowered to show up every day as your most authentic self and be a part of something bigger - thriving both personally and professionally. Together, let's empower people everywhere to live their healthiest lives. Summary of Position As a member of the Sales Operations and Commercial Optimization Team, you will serve as a key strategic partner and Commercial Team representative responsible for driving the successful outcomes of critical initiatives across US Group Health. You will have the unique opportunity to be part of an exciting team within a rapidly growing public company that is at the forefront of virtual medicine. In this highly valued role, you will be able to leverage your sales operations, finance, data analysis, project management and operational experience to identify and prioritize critical commercial initiatives, shape appropriate operational objectives and workflows, and coordinate execution of those objectives. Additionally, you will be comfortable with leading others, delegating assignments, and harnessing your organizational knowledge to help others accomplish objectives. We are seeking a highly organized, detail-oriented individual who can combine program/project management skills with operational experience and strategic thinking to provide solutioning alternatives and drive results. Key Commercial initiatives span data modeling, executive reporting and communication, growth enablement, product sell-readiness and implementation, and refinement of critical commercial work processes across Teladoc teams. Essential Duties and Responsibilities Operate as an integral tactical decision-maker within the organization, facilitating development of annual goal setting and ownership of key commercial projects Example initiatives include: Managing E2E Client Performance Guarantee program, supporting CRM Optimization, Commercial Product Sell-readiness, identifying and implementing commercial efficiencies, rigorous data analytics and insights, management reporting, growth enablement and process workflow enhancements Drive the prioritization, coordination, decision-making, and completion of key commercial initiatives, including identifying milestones and deliverables in consultation with cross-functional stakeholders Prepare and present executive-level reports Identify and source key data elements to contribute to strategic decision-making to optimize deployment of new processes Develop, operationalize, and refine sell-ready strategy for products, and provide ongoing strategic commercial support Champion continuous improvement using innovative ideas to increase effectiveness Ability to drive change and create team alignment. See the connection points across initiatives and calculate the impact to adoption Core competencies required for success in this role include leadership, problem solving, project management, communication, organization, flexibility, attention to detail and process improvement The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs. Supervisory Responsibilities Yes Required Qualifications Expected for Position Strong leadership and problem-solving skills; willingness to exhibit accountability for outcomes Demonstrated ability to coordinate information across multiple business units and build effective business relationships within an organization Aptitude for effective people management of junior analysts Strong computer skills including Microsoft Word, Excel, and PowerPoint is required Bachelor's degree required, preferably in finance, accounting, or business administration. MBA or other advanced degree desirable, but not required 5+ years of relevant work experience in commercial operations, corporate finance and strategy, and/or management consulting Preferred Qualifications Expected for Position Strong team player skills with the ability to work harmoniously in a diverse workforce Ability to demonstrate poise and professionalism in front of senior leaders Highly organized and process-oriented; strong attention to detail Self-starter; knows how and when to escalate Experience successfully developing and executing strategies that leverage Salesforce's CRM and related tools to meet business objectives, drive sales, and enhance customer relationships. Required license or credential needed to perform job: N/A The base salary range for this position is$120,000 - $130,00000.In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here:Teladoc Health Benefits 2025.Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications.This information is applicable for all full-time positions. The above qualifications, knowledge, experience, and/or background are expected but not required for this role. Work Environment Office Remote Hybrid (Office & Remote) Travel: As Business Requires Travel percentage reflects an estimate and is subject to change dependent on business needs. Physical Requirements To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Teladoc Health will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual in line with company policy. About Us Teladoc Health is the global virtual care leader, offering the only comprehensive virtual care solution spanning telehealth, expert medical, and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence. Job Description Acknowledgment This job description is a general overview of nature and level of work performed by employees with this job designation It is not intended to be a comprehensive list of all duties, responsibilities and qualifications required of this position. Management reserves the right to add, delete, and/or modify any of the job duties or requirements at any time. I acknowledge that I have read and understand the above job description. By signing this job description, I understand the duties that are expected of me. Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. Why Join Teladoc Health? A New Category in Healthcare: Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives. Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person's health journey. Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals. Focus on PEOPLE: Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment. Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position. Growth and Innovation: We've already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members. As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy. Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health's Notice of Privacy Practices for U.S. Employees' Personal information is available at this link.