PTP - SENIOR OR NON SENIOR BUSINESS ANALYST

MAKE A DIFFERENCE AT OCHIN

OCHIN is a nonprofit leader in health care innovation and a trusted partner to a growing national provider network, providing the clinical insights and tailored technologies needed to expand patient access, grow and connect care teams, and improve the health of rural and underserved communities.

We are hiring for a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our vision of good health and well-being for everyone.

At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture of belonging.

Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,200 skilled professionals, working remotely across 49 states. We offer a generous compensation package and are committed to supporting our employees' entire well-being by fostering a healthy work-life balance and opportunity for professional advancement. We are curious, collaborative learners who strive to live our values every day. OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.

Position Overview

The Business Analysts in the Operational Excellence & Business Solutions department support OCHIN's mission by ensuring the efficient and successful delivery of integrated products and services from OCHIN's preferred technology partners to our member organizations. Business Analysts gather and analyze data to support potential integrations, identify opportunities to improve department operations, and assist with project management for selected projects.

The Business Analyst will manage and drive coordination across interdisciplinary teams. They will intake new integration requests, collect business and technical requirements, and provide comparative assessments to ensure OCHIN selects and supports a best in-class list of preferred technology partners. Additionally, Business Analysts will provide project management and coordination for select projects and department initiatives.

The Senior or Business Analyst will build subject matter expertise for product(s)/system(s) supported and comprehensively understand the details of features and workflows. They will manage competing priorities, navigate the technical and business constraints of an implementation, and partner with internal stakeholders and external vendors to solve complex problems. Senior Business Analysts will also provide more independent project management and coordination for more complex projects and department initiatives. Senior Business Analysts will also coach and mentor Apprentice Business Analysts and Business Analyst.

Essential Duties

• Collaborate with interdisciplinary internal and external stakeholders to understand the vision and business value for a project
• Schedule, coordinate, and participate in project and product meetings
• Create and maintain detailed documentation of projects, products, and meeting decisions
• Capture business requirements and translate into functional requirements that project team(s) can rely upon
• Provide weekly reports to the internal and external stakeholders, as appropriate, on status of implementations currently in flight and issues / trends involved with projects
• Meet service level expectations for responsiveness and resolution of member requests and issues
• Ensure that all issues and risks are properly escalated and mitigated
• Participate in process improvement efforts
• Other duties, as assigned
• Proactively create and improve process used by the team across groups and products
• Act independently without significant leadership oversight
• Partner with Technical Program Manager and Engineer leads on roadmap and team development with a focus on process management and innovation
• Demonstrate leadership through mentoring other BAs including onboarding and leading the team of other BAs
• Evaluate technology platforms to understand existing functionality and the impact of potential changes on members clinical operation
• Assist in analyzing new products and services integration data to determine opportunities for OCHIN's members.
• Where needed, work with OCHIN's Procurement Team and member to select and order necessary equipment / software for vendor product(s)
• Partner with the Business Development team through the product discovery, assessment, contracting processes
• Research, resolve, and respond to inquiries during the deployment and aid with hand-off to operations
• Work with technical resources to resolve any technical issues involved with projects
• Track the progress of implementation(s) and ensure all milestones and timelines get met, quickly identifying, and escalating any risks to meeting these milestones and timelines
• Lead integration implementations for select products
• Provide subject matter expertise for product(s)/system(s) supported, including a comprehensive understanding of features and workflows
• Assist with project management for selected projects
• Maintain a portfolio of the most complex products
• Mentor /coach less experienced business analysts
• Lead process improvement efforts

Non Senior Analyst Requirements:

• Bachelor's Degree or equivalent experience required
• Minimum of 3 years of experience in Healthcare, Healthcare IT, Project Coordinator, or Business Analyst role Experience project managing including presenting/meetings, communications, and tracking progress from beginning to end
• Working knowledge of Epic applications and workflows preferred. Preference given to candidates with Epic experience.
• Ability to work with technical resources and customers to compile what is needed to build or configure a product
• Intermediate proficiency in project tracking tool(s)
• Ability to create documentation tools that are usable for audiences in support of a product
• Superb attention to detail and a rigorous focus on delivering quality output by documenting findings
• Excellent communication skills, including the ability to speak knowledgeably with members of both the business, technology, and leadership teams
• Strong time management and organization skills
• Strong analytical skills and ability to synthesize and clearly communicate findings of analysis into presentations
• Strong teamwork, interpersonal, relationship, and collaboration skills
• Adaptable and capable of working in fast-paced environments
• Desire to take ownership, be creative with problem solving, and pro-actively secure the objectives of the business
• May be required to travel up to 10%

Senior Business Analyst Requirements:

• Bachelor's or equivalent relevant combination of education and experience
• Bachelor's Degree or equivalent required
• Candidates with BA specific or similar certifications (e.g., PMI-PBA, Lean Six Sigma, or CAPM) preferred
• Epic Certification(s) preferred or relevant product experience
• Experience project managing including presenting/meetings, communications, and tracking progress from beginning to end.
• Minimum of 5 years of experience in Healthcare IT, Project Coordinator, Business Analyst, or Project Management role.
• Experience creating and training workflows and communicating between teams and customers.
• Working knowledge of Epic applications and workflows preferred
• Ability to work with technical resources and customers to compile what is needed to build or configure a product
• Intermediate proficiency in project tracking tool(s)
• Ability to create documentation tools that are usable for audiences in support of a product
• Superb attention to detail and a rigorous focus on delivering quality output by documenting findings
• Excellent communication skills, including the ability to speak knowledgeably with members of both the business, technology, and leadership teams
• Strong time management and organization skills
• Strong analytical skills and ability to synthesize and clearly communicate findings of analysis into presentations
• Strong teamwork, interpersonal, relationship, and collaboration skills
• Adaptable and capable of working in fast-paced environments
• Desire to take ownership, be creative with problem solving, and pro-actively secure the objectives of the business
• May be required to travel up to 10%

COVID-19 Vaccination Requirement

To keep our colleagues, members, and communities safe, OCHIN requires all employees-including remote employees, contractors, interns, and new hires-to be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment. All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date.

Work Location and Travel Requirements

OCHIN is a 100% remote organization with no physical corporate office location. Employees work remotely from home and many of our positions also support our member organizations on-site for new software installations. Nationwide travel is determined based on OCHIN business needs. Please inquire during the interview process about travel requirements for this position.

Work from home requirements are:

• Ability to work independently and efficiently from a home office environment
• High Speed Internet Service
• It is a requirement that employees work in a distraction free workplace
• Travel required up to 10% nationally for on-site Go Live support based on business requirements for OCHIN
• (OR) Travel may be required nationally based on business requirements for OCHIN

We offer a comprehensive range of benefits. See our website for details: https://ochin.org/careers

Equal Opportunity Statement

OCHIN is proud to be an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills for the benefit of our staff, our mission, and the communities we serve.

As an equal opportunity and affirmative action employer, OCHIN does not discriminate on the basis of race, ethnicity, sex, gender identity or expression, sexual orientation, religion, marital or civil union status, parental status, age, disability status, veteran status, or any other protected characteristics. All aspects of employment are based on merit, performance, and business needs.

Salary range for Busines Analyst: Min-$70,214 Mid-$87,767 Max- $105,320

Salary range for Senior Business Analyst: Min-$ $89,836 Mid-$116,786 Max - $143,737

Base Pay Overview

The typical offer range for this role is minimum to midpoint, with the midpoint (see range above) representing the average pay in a national market scope for this position. Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will consider a wide range of factors directly relevant to this position, including, but not limited to, skills, knowledge, training, responsibility, and experience, as well as internal equity and alignment with market data.

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