Business Solutions Analyst

Welcome to PeoplesBank! We are the largest mutually chartered bank in Western Mass and Northern Connecticut, we are proud to lead the way in green values, sustainable energy financing, and charitable giving. Our commitment to operating in the best interest of our customers is matched by our dedication to fostering an inclusive and engaging work environment. We offer excellent compensation, workplace flexibility, and a competitive benefits package to our associates. Our award-winning culture has earned us recognition as the Best Place to Work and Best Local Bank. Join our team of dedicated and innovative individuals and be a part of our dynamic, successful organization. Let's make a difference together!

Job Summary:

We're looking for a Business Solutions Analyst to collaborate with stakeholders and drive innovative solutions that support our evolving organization. In this role, you will:

• Partner with various teams to ensure alignment between business objectives and technical solutions
• Act as a vital liaison between business and technology, documenting functional requirements for applications like Microsoft Teams, SharePoint, Creatio (CRM), and SSRS/Power BI

You will be at the forefront of technological innovation, working in a collaborative environment that values your insights and expertise. Help shape the future of our business solutions and make a real impact. This role is a hybrid role (3 days in office) based in our Executive Offices in Holyoke MA.

Essential Duties and Responsibilities:

• Drive Strategic Metrics: Develop and maintain strategic plan metrics, including creating Key Performance Indicators (KPIs) and collaborating with business leads on divisional roadmaps.
• Automate and Update Data: Work with Business Units, Finance, and DMA to automate and update data for Strategic Plan KPIs.
• Bridge Business and Tech: Collaborate with stakeholders, technical teams, and leadership to develop functional requirements for business applications like reports, Microsoft Teams, SharePoint, and Creatio (CRM).
• Design Visual Reports: Design visual reports and dashboards to help stakeholders understand data trends and team performance.
• Improve Processes: Assist the Continuous Process Improvement and Strategy Team by gathering data, analyzing processes, and developing solutions to meet goals.
• Document and Communicate: Author and update documentation, including business requirements, procedures, and presentations.
• Implement and Test Solutions: Oversee the implementation and testing of solutions, ensuring customer satisfaction.
• Manage Requests: Handle open tickets for Teams, SharePoint, CRM, and SSRS/Power BI report requests.
• Compliance: Complete yearly compliance training and adhere to bank, federal, and state regulations, as well as bank policies and procedures.
• Other duties as assigned.

Education and Experience:

• A Bachelor's degree in a related field or at least 5 years of relevant experience within a professional, corporate environment.
• Strong skills in data collection, validation, analysis, and reporting are essential for this role.

Skills Required:

• Time Management & Prioritization: Ability to set timelines and meet deadlines.
• Eagerness to Learn: Willingness and interest in learning new functions.
• Process Modeling: Experience with techniques like flowcharts and diagrams to visualize and improve processes.
• Banking Operations Knowledge: Understanding of banking processes and transactions.
• Technical Proficiency: Familiarity with software development methodologies, database management, and tools like ERP or CRM systems.
• Collaboration: Strong relationship management skills.
• Effective Communication: Ability to convey information clearly and effectively.
• Problem Solving: Self-reliant, motivated, and adept at solving problems.
• Process Improvement: Comfortable questioning processes and offering ideas for improvement.
• Adaptability: Ability to adjust to changing priorities and processes.

Computer/Technical Skills:

• Proficient in Microsoft Office, SharePoint, Teams, SSRS/Power BI
• Strong understanding of core systems and banking processes
• Familiarity with ERM/CRM tools; experience with Creatio is a plus

Work Environment and Physical Demands: