New 
Customer Support Specialist
 QPS Employment Group | |
17.00
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 United States, Wisconsin, Schofield | |
 Mar 18, 2025 | |
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Position Title: Customer Support Specialist
Wage: $17.00 - $19.00/Hour Shift: 1st Shift Hours: 8:00 AM - 4:30 PM Monday - Friday Are you a detail-driven communicator who thrives on delivering exceptional customer experiences? As a Customer Support Specialist, you'll be the vital connection between our ergonomic office furniture solutions and our valued customers-from quote to delivery. In this fast-paced, people-first role, you'll manage accounts, solve problems, and keep operations running smoothly using your sharp communication skills and ERP expertise. If you're ready to be the friendly voice, the go-to expert, and the key to customer satisfaction, this is your opportunity to shine. Customer Support Specialist Responsibilities: - Responsible for addressing customer inquiries, concerns, and requests promptly and professionally - Ensures clear and effective communication between our company and manufacturing representatives, dealers, and end-users - Efficiently navigating and using the ERP business software system and MS Office software for order processing and customer information management - Telephone communication and email correspondence addressing customer inquiries, concerns, and requests promptly and professionally - Quotation and Sales Order processing within ERP business software system - MS Office software for various tasks, such as creating reports, spreadsheets, and maintaining communication records - Coordinating with relevant teams to ensure timely and accurate order fulfillment, deliveries, product quality and customer satisfaction - Processing of customer returns, replacement orders and shipment freight claims - Scanning & Filing Requirements for Customer Support Specialist: - Excellent verbal/written communication skills, attention to detail and effective time management skills - Strong inter-personal skills for both customer and co-worker communications - Experience with ERP systems and database management - Must demonstrate high skill level with MS Office (Outlook, Excel, Word, etc.) - Office design or furniture experience is definitely preferred - Inside Sales experience is a plus QPS Employment Group is a full-service staffing firm comprised of dedicated and passionate people with over 50 offices throughout the United States. We place great people with great companies in industrial, skilled trades, administrative, manufacturing, general labor and professional employment. Hiring immediately! Why Work with QPS? - Access to sought-after positions with leading employers - Dedicated placement specialists who will guide you through every step of the job search process Best of all, our services are 100% free to job seekers! We are proud to be an equal opportunity employer. Wausau@qpsemployment.com IND050 | |