New

Customer Operations Analyst

Ocean Spray Cranberries, Inc.
vision insurance, flexible benefit account, parental leave, 401(k)
United States, Massachusetts, Lakeville
1 Ocean Spray Drive (Show on map)
Mar 18, 2025
Ocean Spray is hiring for a(n) Customer Operations Analyst! We're a team of farmers, thinkers, creators, and doers. Whatever your title, whatever your role - it always comes back to this: we're a farmer-owned co-op where everyone rolls up their sleeves to get the job done. Three maverick farmers started it all - and we've been making our own way ever since. Position Location: We're all about flexibility. This will be a **remote role based out of our corporate headquarters in Lakeville, MA. We are open to remote candidates. The Customer Operations Analyst will be responsible for driving business efficiency for our operations. You will manage customer relationships, interpreting product requirements, resolving customer-specific issues, and presenting business updates to ensure high quality customer services. You will collaborate with cross-functional teams to improve cost effectiveness, support strategic business unit plans, and drive continuous improvement initiatives. Additionally, you will manage carryover and deduction balances and drive standardization across the customer base. A Day in the Life...** * Resolve customer order exceptions in the areas of pricing, credit, systems, inventory and transportation, balancing cost and service. * Proactively implement improvements across customer base to minimize exceptions in systems, pricing credit, supply chain and transportation, while driving cost savings to the organization. * Analyze data from multiple sources and proactively identify areas of opportunities for improved service levels or improved cost to serve and create organizational buy in and execute changes as agreed. * Meet periodically with customers and/or brokers to solve issues, present business updates, build relationships and to review metrics. * Manage carryover and deduction balance to ensure specific metrics are achieved. * Complete Tasks and or projects as assigned. What We Are Looking For: * Ability to take initiative * Problem solver * Collaborative * Strong communication skills * Detail oriented * Ability to multitask * MS Office * SAP or similar ERP experience preferred Education: Bachelor's or University Degree (Required) Work Experience: At least 1 Year of Experience Annual Salary: $41,000 - $54,100 The base salary range information above serves as a guideline of the position's typical hiring range. We value and appreciate what makes you unique and will consider a variety of factors when determining an offer. These factors include, but are not limited to, your skills and experience, external and internal benchmarks, as well as overall company considerations. Certain positions may be eligible for short-term and long- term incentive rewards. We also offer a competitive and comprehensive benefits program that supports all aspects of your health and well-being. Benefits: Complete insurance package on Day-1 that includes a plethora of health and wellness programs Health, Dental and Vision insurance Health savings account Flexible spending account Life and accident insurance Employee assistance program Telehealth services Fertility benefits Transgender benefits 1:1 health coaching and more 401(k) with up to 6% Company matching; additional potential discretionary match at year-end Short-Term Incentive/Performance bonuses Flexible scheduling options Vacation pay, up to three weeks of time (pro-rated for your first year of employment) Holiday pay for 12 holidays Career development and growth opportunities Tuition/Education assistance programs Access to LinkedIn Learning Scholarship programs for children of employees Parental leave Bright Horizons Family Solutions - Back-up care, tutoring, etc. Adoption assistance Bereavement leave Up to $300 fitness reimbursement Up to $300 massage reimbursement Employee appreciation events Employee discounts Charitable giving Who We Are: You might have our iconic cranberry juice in your fridge or have gotten into heated holiday debate about what's better - canned or fresh cranberry sauce. But did you know that the hardworking people growing the superfruit in our products are 700 family farmers that own our cooperative? They entrust us with what is most precious to them to create new and innovative products that will delight consumers and grow this beloved brand today and into the future. Team members, farmers, consumers and communities alike--we value what makes us unique and strive to connect our farms to families for a better life by living our values: Grower Mindset - We embrace our grower-owners innovative spirit and heritage through confidence, learning and focus on the future. Sustainable Results - Guided by purpose, we are focused on delivering results for our grower-owners. Integrity Above All - We are ethical, doing the right thing for our grower-owners, customers, consumers and each other Inclusive Teamwork - We build diverse and inclusive teams that strengthen our cooperative. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.