Dealer Customer Account Representative
The Dealer Customer Account Representative is responsible for the complete Loan Servicing of the National Dealer Services Floor Plan portfolio. The position will process daily disbursements, balance daily customer system transactions, vehicle collateral documents, process incoming auction house requests, participation settlements and responds to customer inquiries. In addition, Dealer Specialists will be responsible to identify risk by updating and adhering to all procedures and escalating issues with potential risk.
Position Responsibilities:
Dealer Floor Plan Servicing
- Maintains original collateral documents for all Dealer Operations customer dealer floor plan requests.
- Maintain Dealer Operations retention files to meet compliance and audit standards.
- Prepare and verify collateral documentation received from customer.
- Review and confirm availability of equity fund accounts and appropriately disposition.
- Initiate and confirm wire transfer requests complying with GFT procedures.
- Review collateral billing statements for accuracy.
- Filing and archive of collateral documents for all Dealer Floor Plan loans, including record retention for ILM standards.
- Perform collateral review of all loan requests to ensure adherence to approved Credit approval & National Dealer Services requirements.
- Perform all monetary transactions including advances, interest, principal and fee payments and appropriately post to the Wholesale Intelligence (Wi) system.
- Daily reconciliation of all monetary transactions processed to the Wholesale Intelligence (Wi) system.
- Monitor incoming customer and business unit correspondence request/inquiry and appropriately fulfill request.
- Perform department support activities, including supply orders, supplier invoices, filing and distribution of department mail.
Risk Management
- Ensure compliance with all procedures, corporate policies, and establish Credit and Business Unit requirements.
- Follow Corporate Retention Policy.
- Daily review of exception queue and escalate.
- Generates and distributes Dealer Floor Plan loan exception reporting.
Customer Service
- Maintain and respond to customer requests; monitor group email boxes, answer 800# calls and fax requests for dealer customers, including resolution of issues.
- Support business units on inquiries and requests.
- Train Dealer Customers on DAS application for submission of transactions.
- Communication with internal departments to support the Dealer Floor plan services.
Position Qualifications:
- Associate Degree or 2 years of relevant experience
- 2 years of Commercial Loan Servicing experience
- 2 years of experience in Accounting, Finance or financial institution
About Comerica
We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD&D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure.
Upon offer, Comerica conducts a comprehensive background and fingerprint check.
NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.
Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments; the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.
Comerica is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity.
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Comerica Bank
life insurance, parental leave, paid time off, sick time, 401(k)
Mar 18, 2025